Page 113 of AES Ham Radio Catalog by AES Amateur Electronic Supply

SERVICE SHIPPING 137 1-800-321-3594 OH 1-800-327-1917 FL 1-800-634-6227 NV Email Your Questions to info@aesham.com AES Warranty Service Please refer to manufacturers warranty for information about warranties. Radios that are purchased new from AES and qualify for warranty, will be repaired at no charge by AES or the manufacturer (DOAs may be replaced). Out-Of-Warranty, Late Model Equipment Whether the item was purchased from us or not, we will attempt to service it, provided service parts are still available. Before shipping your out-of-warranty items, arrangements must be made by phoning the Milwaukee Service Department at 414-358-4087 Shipping Equipment for Service Before sending your item, make sure you contact the nearest AES location and find out the time frame for repairs. If you are concerned about time limitations, this will help you determine where to send the repair and how long your radio will be out. Always include the following along with the item being shipped: a detailed note describing the problem(s) your address, day-time phone number, and email address a copy of the original invoice, if item is still under warranty the method of payment (see Policies page for options) After packing your item securely in a box with ample packing materials (foam, styrofoam spacers, etc.), mark the shipping label Attn: Service , and always adequately insure your items. Labor Rates $60 per hour for Out-Of-Warranty Service $80 minimum on HF/VHF Base Stations $60 minimum on VHF Mobiles and Handheld Transceivers Rates do not include Parts, Return Shipping or Handling Charge CALL 414-358-4087 for SERVICE Unlike some dealers, when you purchase a New radio from us our Service Department is able to provide you with outstanding technical support. Our technicians have decades of cumulative experience in the Ham Radio service field. FLAT RATE SHIPPING via UPS Ground Method in the Lower 48 States AMOUNT SHIPPING OF ORDER CHARGES Up to $100.00 .................................. $4.99 $100.01 to $500.00 .......................... $9.99 $500.01 to $1,499.99 ..................... $14.99 $1500.00 UP .......................... PREPAID Flat Rate Does Not Apply To Drop Shipments or UPS Ground Shipments to Alaska Flat Rate Advantage No Penalty for Number of Cartons or Weight! EXCEPTIONS TO RATES ABOVE Optional UPS methods (Red, Blue Orange) and any USPS methods are charged at Regular Rates without any credit for UPS ground rates. CODs are not accepted for these other methods. Shipments to APO/FPO go via Priority Mail. Puerto Rico, Alaska and Hawaii can be shipped to via Priority Mail or Blue Label. Orders exceeding UPS or USPS weight, size or value limits will be shipped via Truck or Air Freight collect. Shipping charges taxable in WI, FL NV. Please see Policies Page for complete information. Packing When returning heavy, delicate, and expensive equipment, it must be carefully packed in order to avoid damage caused by normal transportation dynamics. In other words, if you put your IC-756PRO, TS-2000 or AL-1500 in a box with little or no packing beneath it, chances are it will sustain some damage. When contents of packages are damaged, claims will be paid only if the carton and packing meet standards set in the International Safe Transit Association Procedure 1 and 1-A. These standards simply state that cartons and packing should provide reasonable protection to their contents. Ideally, contents should be suspended in the center of the carton by the packing material, no less than three inches on all sides for heavy items. For items heavier than 20 pounds, three inches of foam or crumpled paper should be used instead of polystyrene edge protectors. Include information When you send your well-packed parcel to AES for repair, return or trade-in, be sure to include a letter inside the package. Do not rely on information written or taped on the outside of the carton. This information can be destroyed by moisture or abrasion. In the letter, put your call, name, address, phone and reason for return. You may also want to include your e-mail address and times you can be reached via telephone. Dim Weight When calculating the cost of Air Shipments, whether Fed-Ex, UPS or other carrier, they use Dimensional (Dim) weight to insure adequate revenues per cubic foot of cargo plane space. The illustration above shows how to calculate the Dim weight for both Domestic and International shipments. For example: a 12"x13"x16" box that weighs 6 pounds will be sent at the 12 pound rate via Domestic Air. TRACKING NUMBERS for out-bound shipments are gladly given. Call our local number, 414-358-0333, and ask for our Tracking Number Service. Shipping Information ED, KB8YSX (Ohio Store) MILES, K9HMQ (Service Mgr.) (Milwaukee Store) STEVE, N9SO (Milwaukee Store) Domestic Air L x W x H 194 = Dimensional Weight International Air L x W x H 166 = Dimensional Weight

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