Aircraft Tool Supply Catalog Revised 7/1/2016 by Aircraft Tool Supply Company

More catalogs by Aircraft Tool Supply Company | Aircraft Tool Supply Catalog Revised 7/1/2016 | 176 pages | 2016-07-31

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Page 173 of Aircraft Tool Supply Catalog Revised 7/1/2016

ordering instructions pricing we may contact you if there is a problem with your order we strive for total accuracy in the pricing and presentation of our products however we have been known to make a mistake every now and then therefore we reserve the right to make corrective changes to pricing and product descriptions without notice • the fastest way of placing your order is by calling our order desk at 1-800248-0638 united states and canada only and one of our sales clerks will gladly take your order international customers may reach our order desk by calling usa+989-739-1447 no minimum order no minimum order is required customer information to help us process your order quickly please verify that both your shipping and mailing addresses are correct also please be sure to give us your complete shipping address including street name and number post office box if any postal or zip code and country if other than the united states this will ensure that your order will be delivered without delay shipping method please indicate your preferred method of shipment and we will try our best to accommodate your request note however that it may not be possible to deliver your package via the method you’ve specified if your chosen carrier does not deliver to your area in such cases we will send your order either via ups or mail depending on which carrier services your area if you choose to have your package delivered via ups then you must give us a physical street address ups cannot deliver to a post office box or to an fpo/apo address unless you request a different service domestic orders are shipped by ups ground and international orders are shipped via ups worldwide priority delivery is also available please see our order form for options however you choose to send your order we will usually process it and send it out the same day if we receive it before 4 p.m est and if there are no backorders if your order contains backordered items we will send you a partial shipment or hold your order until it’s complete if the backordered items are expected to arrive shortly • the fax number to our order desk is 1-989-739-1448 and it’s available 24 hours a day • and finally you can mail your order to us at aircraft tool supply company p.o box 370 oscoda michigan 48750 customer service our customer service representative is there to help you with your service needs if you have a problem with your order or tools please feel free to give our representative a call we are always pleased to quote price and availability on any item we sell you may be assured of prompt and individual attention returning merchandise you may return any unused item within 30 days for a full refund or exchange a 20 restocking fee will be charged for special order items when returning an item please send a copy of your invoice and state the nature of the problem defective ordered in error etc and what you would like us to do to resolve it return items properly packaged and prepay shipping charges do not return your merchandise cod our receiving department cannot accept these shipments repair service order line items please give us the part number description and quantity of the items you would like to purchase and note that some items such as piloted reamers will require that you specify a size in addition to the part number use the description area to specify sizes whenever it’s needed and please feel free to continue your order on a blank sheet of paper if there isn’t enough space on the order form use the special instructions area to provide additional instructions regarding your order michigan residents please remember to add 6 sales tax if you are an enduser if you are a michigan business with a valid tax id number then please include it so that we can exempt your order from sales tax payment method you may pay for your order with a visa mastercard discover/novus or american express credit card by writing the card number its expiration date and your signature in the space provided on the order form you may also make payment by sending us a check or money order with your order however please note that we reserve the right to hold personal checks until they are cleared by the bank which might take up to 5 business days if you are purchasing for a government organization a school or a company that has an open account with us you may execute the order by writing your purchase order number in the space provided on the order form we will then process your order and send you a copy of the invoice for payment our payment terms for all accounts is net 30 days sending your order please take a moment to review your order before sending it in particular verify that your shipping and mailing addresses are correct and that you’ve entered your payment information correctly also don’t forget to include a telephone number where you can be reached during business hours so that 800-248-0638 • placing your order from our online e-commerce site is also extremely fast and efficient it’s located at www.aircraft-tool.com and there you’ll find a compete shopping system that lets you order with ease at anytime and from anywhere you can also order by e-mailing sales@aircraft-tool.com and it will be processed as soon as we receive it when e-mailing please remember to include a return e-mail address so that we can contact you items requiring repair and no longer covered by our warranty may be returned to our repair department please include your complete address email and a telephone number at which you may be reached during the daytime state the nature of the problem clearly please indicate if you require an estimate before repair enclose payment information to cover the cost warranty aircraft tool supply ats warrants the original purchaser or for products purchased from a reseller to the original end-user that ats branded products will be free from defects in materials and workmanship from the date of shipment for 1 year from the date of shipment or invoice or in the case of ats pro branded products the serviceable lifetime of the product during the warranty period ats will at its option 1 provide replacement parts necessary to repair the product 2 replace the product with a comparable product 3 refund the amount you paid for the product less depreciation upon its return ats will provide labor to resolve warranty issues to obtain service under this limited warranty you must follow our warranty procedures if we ask you to return a defective product or part you must do so within 7 days after you receive the replacement part or product ats will charge you for replacement parts or products if you fail to do so if you are domestic u.s customer who purchased a product directly from ats we will arrange to ship replacement parts or products to and from you and will pay the return shipping costs if you live outside the united states then you must pay shipping and applicable duty costs from and to your destination this limited warranty covers normal use ats does not warrant and is not responsible for damages caused by misuse abuse accidents unauthorized service or parts or the combination of ats branded products with other products this limited warranty does not cover recalibrations or regular maintenance this limited warranty does not cover non-ats branded products any warranty applicable to non-ats branded products is provided by the original manufacturer aircraft tool supply www.aircraft-tool.com 173