Page 69 of Cougar Parts and Accessories Part 2 by Auto Krafters, Inc.

Order by phone Its fast and convenient! For best service have all catalog and credit card information ready, then call: TOLL-FREE ORDER LinE 1-800-228-7346 FaX numbER 1-540-740-8011 CuSTOmER SERviCE 1-800-228-7346 LOCaL numbER 1-540-740-8000 a $20 minimum iS REQuiRED FOR ORDERS pLaCED OvER THE pHOnE. Mastercard, VISA, Discover and American Express are welcome. C.O.D. shipments are available on certain items payable by money order only. A $7.95 C.O.D. fee is added to each package. mail Orders Fill out the order blank in the back of this catalog. For fastest delivery, send a money order or cashiers check. personal checks are accepted but will delay the order 14 days while the check clears the bank. Mastercard, VISA, Discover and American Express are welcome. a $20 minimum iS REQuiRED FOR ORDERS pLaCED THROugH THE maiL. Be sure to include card number, expiration date, billing address, and signature of cardholder. C.O.D. orders are available by mail on certain items. Additional $7.95 C.O.D. fee per package applies. Fax Orders Accepted 24 hours daily. Mastercard, VISA, Discover and American Express or Cash C.O.D. a $20.00 minimum iS REQuiRED FOR ORDERS pLaCED OvER THE FaX. Fax number is 540-740-8011. Warranty Exchanges All parts are guaranteed. please inspect the shipment as soon as you receive it. If you have a problem with any purchase, please call Customer Service at 800-228-7346. Many times, application problems can be quickly handled by phone, saving needless shipping expense. Should you find it necessary to return anything, a copy of our return procedures is packed with your invoice. all claims for shortages must be made within 48 hours. no shortage claims will be accepted after 48 hours. To better facilitate our handling of returned items, please call and obtain a return authorization number. all returns must be sent prepaid. C.O.D. returns will be refused. Returns older than 30 days are subject to a restock fee. absolutely no returns after 120 days from date of purchase regardless of reason unless covered by an extended warranty. We reserve the right to charge a restocking fee on certain items. Special orders are also subject to a restock fee. Auto Krafters, Inc.s liability is limited to the replacement of the product or refund of the purchase price. Installation labor costs or shipping charges are not refunded. Electrical parts are non-returnable once installed. We will replace defective units only. Our customer service representatives are available from 8:30 am-5:00 pm ET monday-Friday. Warehouse Location Auto Krafters Inc. office and warehouse are located in New Market, off Interstate 81 exit 264. Go east 1/2 mile. P.O. Box 1100 214 East Old Cross Road New Market, VA 22844. Our local phone number is 540-740-8000. Sorry no personal checks accepted for showroom purchases without prior authorization. Store Hours (Eastern time zone) MONDAY FRIDAY .......................................8:30 AM 6:00 PM SATURDAY....................................................9:00 AM 2:00 PM SUNDAY.......................................................................CLOSED phone Hours (Eastern time zone) MONDAY FRIDAY .......................................8:30 AM 7:00 PM SATURDAY....................................................9:00 AM 2:00 PM SUNDAY.......................................................................CLOSED Shipping Charges In the continental United States, there is a minimum shipping charge of $9.95. Most orders are shipped via UPS or FedEx. Please furnish a complete street address as UPS cannot deliver to a post office box number.We reserve the right to ship extra heavy or oversize shipments freight collect. Hoods, fenders and quarter panels fall in this category. If you have prepaid the shipping and the order has to be shipped freight collect, we will refund your prepaid shipping. If you have any question, please call Customer Service 800-228-7346 for assistance. please check all truck shipments for damage before signing the bill of lading. Once truck shipments are signed for, no claims can be made for damage. Some parts require additional handling charges. Fragile items, such as moldings, will be shipped in PVC tubes and will incur a $15 handling fee. All oversized items will incur a $10 boxing fee and/or crate charges where applicable. Please inquire about additional handling charges when ordering. Alaska, Hawaii, Puerto Rico and Canadian orders should add 20% estimated shipping and handling with a minimum of $20.00. Other foreign countries should add 35% with a minimum of $20.00. Any excess will be refunded. Canadian customers are responsible for all customs brokerage fees and duties. Customer Satisfaction Our goal is customer satisfaction and we strive to sell the highest quality parts at competitive prices. If you encounter a problem with your order, contact us immediately so that we may resolve the problem. We want your repeat business and the business of your friends and neighbors. Most orders are processed and shipped within 24 hours of receipt. If we should need to back order any items, they will be shipped as soon as possible unless you notify us otherwise. If you require your parts delivered by a specific date, please advise us when placing your order and we will do our best to accommodate your needs. back Ordered items Due to the difficulty of keeping some items in stock, an item you order may be put on back order for later delivery. Most back ordered items can be shipped in 21 days. If you do not receive your back ordered items within the time stated on your notification letter, please call us at 1-800-228-7346 for a revised delivery date. Origin of parts We sell both Genuine Ford and quality reproduction parts acquired from many sources, both domestic and foreign. We will be happy to give you the country of origin of all our parts, if known. All Ford Trademark parts sold (such as emblems, etc.) are licensed by Ford Motor Company. The majority of the parts in this catalog are made in the u.S.a., are reproductions of originals and are nOT genuine Ford. Auto Krafters is proud to offer reproduction parts and accessories from such manufacturers as Dennis Carpenter , Auto Custom Carpet , Jim Osborn Reproductions , Scott Drake Mustang Parts and many others. nOTE: We are not responsible for typographical errors. Prices are subject to change without notification. nOTE: Illustrations are typical and may not be representative of the part you are ordering. Secure online ordering our web site http://www.autokrafters.com auto krafters, inc. p.O. box 1100 214 East Old Cross Road new market, va 22844 Copyright 2006 auto krafters, inc. All rights reserved. Printed in the United States of America. No part of this publication may be reproduced including drawings, photographs or text without the prior written permission of Auto Krafters, Inc. All statements and recommendations contained herein are based on information we believe to be reliable, but the accuracy thereof is not guaranteed. ORDERing inFORmaTiOn

[close]