Page 346 of Boston College 2006-2007 University Catalog by Boston College University

environmental and industry analysis, and (2) the integrative application of knowledge gained from all of the management disciplines to solve actual management dilemmas. Richard McGowan, S.J. MD 161 Customer Relationship Management (Fall: 3) Prerequisite: MK 021 Cross Listed with MK 161 See course description in the Marketing Department. John Westman MD 254 Service Operations Management (Spring: 3) Prerequisite: MD 021 This course will focus on aspects involved in the management of service operations within the pure service sector (financial service, retail, transportation, travel and tourism, government, etc.) and within the service functions of manufacturing (after-sales support, financing, etc.). After an introductory section to provide an overview of the role of services in the economy and within the functioning of various enterprises (to include government, not-for-profits, etc.), the following topics will be explored: design and delivery of services, measurement for productivity and quality, managing capacity and demand, quality management, redesign of service delivery processes, management of technology, and managing human resources. Mei Xue MD 255 Managing Projects (Spring: 3) Prerequisite: MD 021 This course takes a holistic approach to planning, organizing, and controlling projects. It looks at how projects are uniquely suited to support an organizations strategy in a fast-paced business environment. Topics include project life cycle (definition, planning, execution, and delivery), algorithms and statistical concepts underlying network planning models, and ways of managing risk and resource allocation. Microsoft Project will be used as to support the planning and monitoring phases of project management. The conceptual part of this course is framed with an eye to the behavioral realities a manager faces and the psychology of managing project teams. Larry Meile MD 260 Social and Ethical Issues in Information Technology (Spring: 3) The emergence of the Internet and the digital revolution present new threats and opportunities for business in the twenty first century. This course seeks to provide students with the conceptual tools to understand the social, political, and legal environment affecting telecommunications and information processing. Among the questions considered will be the following: what is a sensible telecommunications policy for the information age? What are the key policy and ethical issues in a networked world? Who governs and who should govern the Net? Specific topics include copyright protection, free speech, privacy rights, and public policies governing the use of encryption. Herman Tavani MD 265 Globalization, Culture and Ethics (Fall: 3) Satisfies Cultural Diversity Core Requirement This course helps students learn how to manage responsibly across different countries and cultures. The spread of capitalism and expansion of markets around the globe provoke challenging questions about socially responsible management. Managers must decide whether strategies and ethical principles that make sense in one culture can be applied to others. Central to the course will be the difficult choice between adapting to prevailing cultural norms or initiating a cultural/moral transformation. The course considers a number of cases set in different cultural contexts. There are selected readings about the beliefs, ideals, and values at the core of these different cultures. Richard Spinello MD 299 Independent Study (Fall/Spring: 3) Prerequisites: Senior standing and permission of department chairperson By arrangement The student works under the direction of an individual professor. The Department MD 375 Operations and Competition (Fall: 3) Prerequisite: MD 021 Required for the Operations and Technology Management concentration. This course examines concepts, principles, and techniques for formulating, implementing, and evaluating an operations strategy. The purpose of the course is to link strategic and tactical operational decisions to the creation of a competitive advantage. Topics to be covered include an overview of operations strategy content and process, service operations, workforce management, capacity and facilities strategy, supply chain management, project management, process design and technology choice, and quality and productivity improvement. Case studies are used to illustrate the concepts covered in the course. Joy Field MD 384 Applied Statistics (Spring: 3) Prerequisites: Previous exposure to statistics and an ability to use computing facilities Acquaintance with linear algebra and the ability to use a computer are desirable. This course is an introduction to the theory and the use of linear statistical models particularly as they are applied to the analysis of data for forecasting and experimental analysis. David McKenna Undergraduate and Graduate Course Offerings MD 604 Management Science (Fall: 3) Prerequisite: MD 021, MD 707, or MD 723 Strongly recommended for students interested in operations management. Covers the most frequently used quantitative tools of management: linear programming, integer programming, network models, multiple objective and goal programming, nonlinear programming, dynamic programming, inventory models, queuing models, Markov chains, game theory, decision theory, and decision trees. David McKenna MD 606 Forecasting Techniques (Fall: 3) Prerequisites: Previous exposure to statistics and an ability to use computing facilities. The planning process is dependent on both forecasting ability and logical decision-making. This course focuses on forecasting models of processes that occur in business, economics, and the social sciences. The techniques presented include time series models, single equation regression models, and multi-equation simulation models. The underlying theory is presented through real cases. Richard McGowan, S.J. 346 The Boston College Catalog 2006-2007 MANAGEMENT

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