Catalog: National Car Rental
Company/Brand: BT Global Services
customer services in National Car Rental by BT Global Services
more quickly and offering its worldwide customers an improved service improve delivery of ... services to global customers like many areas of international ... focused on improving the delivery of services to its worldwide customer base national ... national to respond more quickly to customer demands and also offer a consistent ... experience to customers regardless of location centralise ...
and effective delivery of point-of-sale services and allow easy access to branch ... recording rental transactions and customer data says chris higgins european it ... that would enable it to process customer bookings faster track its fleet of ...
rental experience is the same for our customers regardless of the location says chris ... higgins standardising the customer experience is vital to the brand and ... are processed more quickly rental customers in remote locations can get quotes ...
single point of failure improved customer service levels chris higgins confirms ... that customer service levels have risen considerably ... real-time data transfer so when a customer rings from any location they can get a ... to continually evolve in line with customer demand `we re in the business of ... the network will provide our global customers with better service on an ongoing basis ...
at quicker speeds · faster turn over of customers · reduced cost but higher performance ... via private line frame relay or atm services it offers differentiated performance ...
