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national car rental a global wide area network was rolled out linking eight countries to the leicester hub the plan was that this would support the fast and effective delivery of point-of-sale services and allow easy access to branch information work instructions and company procedures increase network capacity reduce latency save money however the system soon became overloaded creating delays in the transmission of data and the exchange of information across the network `though the network could support basic functionality for car rental management it didn t allow much beyond recording rental ...

national car rental overall system resilience has improved with isdn backup and the removal of any potential single point of failure improved customer service levels chris higgins confirms that customer service levels have risen considerably `we have gained a more resilient communications network that offers real-time data transfer so when a customer rings from any location they can get a faster quote than ever before better management of costs though the contractual price was important it wasn t over-riding `we were more concerned about getting value using the proper solution for the business ...