Page 2 of National Car Rental by BT Global Services

national car rental national car rental accesses booking data faster with new global wide area network with its new global ip virtual private network based on bt multi-protocol label switching national car rental is transferring greater volumes of data at faster speeds as a result it is processing bookings more quickly and offering its worldwide customers an improved service improve delivery of services to global customers like many areas of international business travel the car rental market has not been immune to the effects of september 11 to increase its margin and prospects for growth during this economic slowdown national car rental the trading name of parent company anc rental corporation has been focused on improving the delivery of services to its worldwide customer base national is a leader in the car rental market it covers over 3000 rental locations with operations in europe the united states latin america the caribbean asia pacific africa and australia it runs a fleet of over 375,000 vehicles which annually serve over 15 million travellers in 83 countries by exchanging more information faster national recognised that to improve service delivery it had to rationalise and upgrade its global technology infrastructure particularly in the uk and mainland europe the company believed that by doing this it could support the exchange of a greater volume of car rental management data between its worldwide rental locations and at faster speeds it could also support access to a standard set of enterprise resource planning erp applications combined these developments would enable national to respond more quickly to customer demands and also offer a consistent experience to customers regardless of location centralise control of global technology infrastructure so national took the first step to run its european rental operations ­ including sites in germany the netherlands france spain austria and ireland ­ direct from its uk headquarters in leicester with additional connectivity between the hq and its us and australian sites page 1 of 6 establishing the right infrastructure © bt plc 2004

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