Page 4 of National Car Rental by BT Global Services

national car rental eight countries connected to leicester uk hq the new global wide area network based on mpls offers `any site-to-any site connectivity rather than the previous `hub and spokes set-up now a car rental site in one country can communicate directly with a site in another country without being routed via the leicester hub saving time and money us host sites are linked to the leicester headquarters which also serves data communications in seven european countries australia is connected with bt remote access to the mpls network australians intending to holiday in europe can now make hassle-free bookings from down under standardisation of applications national previously operated different erp applications in the uk and abroad but it has now standardised its business connectivity requirements on bt s global mpls platform geac smartstream the preferred erp financials package for the company s uk operations is now supported and used across the business the network has helped to integrate enterprise-wide activities with the following results faster access to booking information less latency the time it takes traffic to cross a network connection means that the international franchises have gained faster access to reservation and billing information via the intranet `partners and franchises now have access to the right information as and when they need it we are also able to ensure that the car rental experience is the same for our customers regardless of the location says chris higgins standardising the customer experience is vital to the brand and the bottom line transactions processed more quickly reliably because rental staff have faster access to reservation and billing information all transactions are processed more quickly rental customers in remote locations can get quotes faster and more reliably page 3 of 6 establishing the right infrastructure © bt plc 2004

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