Worldwide 2015-16 by Contiki Travel

More catalogs by Contiki Travel | Worldwide 2015-16 | 116 pages | 2017-01-31


Page 114 of Worldwide 2015-16

booking conditions once contiki accepts your booking by confirmation thereof a contract is made between contiki you upon the terms conditions set out below the following booking conditions have to the extent possible been based on the uk interpretation of the european community package travel directive our responsibilities 1 your holiday reservation on receipt of your deposit subject to availability and at our discretion contiki will reserve your place on your selected holiday a contract is made between you and contiki holidays limited registered in guernsey no 50681 contiki only upon your booking being confirmed and accepted by us and our communication thereof to you or your travel agent 2 your financial protection contiki are a member of abta and hold atol number 10144 issued by the civil aviation authority which provide for your protection in the event of our insolvency only bookings from countries subject to the ec package travel directive will receive financial protection from abta caa many of the flights and flight-inclusive holidays in this brochure are financially protected by the atol scheme but atol protection does not apply to all holiday and travel services listed in this brochure please ask us to confirm what protection may apply to your booking if you do not receive an atol certificate then the booking will not be atol protected if you do receive an atol certificate but all the parts of your trip are not listed on it those parts will not be atol protected please see our booking conditions for information or for more information about financial protection and the atol certificate go to www.atol when you buy an atol protected flight or flight inclusive holiday from us you will receive an atol certificate this lists what is financially protected where you can get information on what this means for you and who to contact if things go wrong we or the suppliers identified on your atol certificate will provide you with the services listed on the atol certificate or a suitable alternative in some cases where neither we nor the supplier are able to do so for reasons of insolvency an alternative atol holder may provide you with the services you have bought or a suitable alternative at no extra cost to you you agree to accept that in those circumstances the alternative atol holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative atol holder however you also agree that in some cases it will not be possible to appoint an alternative atol holder in which case you will be entitled to make a claim under the atol scheme or your credit card issuer where applicable if we or the suppliers identified on your atol certificate are unable to provide the services listed or a suitable alternative through an alternative atol holder or otherwise for reasons of insolvency the trustees of the air travel trust may make a payment to or confer a benefit on you under the atol scheme you agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the non-provision of the services including any claim against us the travel agent or your credit card issuer where applicable you also agree that any such claims may be re-assigned to another body if that other body has paid sums you have claimed under the atol scheme any monies paid to us for non-licensable products accommodation and packages which do not include flight elements are protected by means of a bond held by us with abta this means that if in the unlikely event of our insolvency the accommodation or package cannot be provided the client will receive their money back or if their stay has started arrangements will be made for them to be able to continue as planned 3 price guarantee prices in this brochure are based on costs and exchange rates as of 3rd august 2015 no surcharge in respect of costs or currency fluctuations will be made within 30 days of the commencement of the land content of any holiday or once payment of the deposit of your land trip has been received the price of your travel arrangements can be varied due to changes in transportation costs such as fuel scheduled airfares and any other airline cost changes which are part of the contract between airlines and their agents and the trip operator or organiser the price of your travel arrangements can also be varied due to government action such as changes in vat or any other government imposed changes and currency changes in relation to an exchange rate variation in the case of any small variation an amount equivalent to 2 of the price of your travel arrangements which excludes any amendment charges will be absorbed or retained for larger variations this 2 will still be absorbed for increases but not retained from refunds should the price of your holiday go down by more than 2 of your holiday cost then any refund due will be paid to you however please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place in either case there will be an administration charge of £1.00 per person together with an amount to cover agents’ commission if this means that you have to pay an increase of more than 10 of the price of your travel arrangements you may cancel your travel arrangements and receive a full refund of all monies paid except for any amendment charges should you decide to cancel for this reason you must exercise your right to do so within 14 days from the issue date printed on your final invoice whether you cancel or not you will also be entitled on the terms set out in respect of major changes in clause 4.3 below to accept an offer of alternative travel arrangements from us if we are able to do so 4 if we cancel or change your holiday 4.1 contiki reserves the right to change or cancel your booking in accordance with operating requirements or circumstances beyond its control 4.2 should change or cancellation prove necessary we will give you reasonable notice thereof in the circumstances and where available offer you a comparable alternative where cancellation is necessary a minimum period of 45 days notice will be given by us unless the circumstances leading to the cancellation were beyond our reasonable control 4.3 if an alternative is not available or acceptable you will be entitled to either a full refund of monies paid by you to us or transfer to another contiki holiday without payment of any transfer fee 4.4 if the change or cancellation is due to force majeure i.e circumstances like political unrest war or threat of war riots civil strife closure of airports or ports industrial disputes terrorist activity natural and nuclear disasters fire epidemic or health risk acts of god adverse weather conditions or other similar events beyond contiki’s control we will give a full refund of any monies paid to us less reasonable expenses incurred by us in respect of your booking 4.5 contiki is not responsible for the cost of any other travel arrangements affected due to cancellation or the rescheduling of any holiday 5 holiday details and conditions 5.1 the information in our brochure is correct to the best of our knowledge at the time of going to print december 2015 but we cannot guarantee that any item or amenity mentioned will be available especially where we have no direct control over it 5.2 contiki will do their best at their discretion to select accommodation sightseeing trips and transportation to give you good value for money 5.3 contiki constantly strives to improve trip itineraries and features if such improvements can be made or unforeseen circumstances beyond our control make changes necessary we reserve the right to vary itineraries and to substitute hotels contiki is not responsible for any other travel arrangements affected due to our cancellations 5.4 complimentary wifi service is available in many contiki guestrooms and/or the public areas of most properties in many itineraries wifi is also available on-board the coaches for a fee the wifi on the coaches uses the cellular phone network and as a result the connection will be slower than standard broadband and at times may not be available in some countries and on some coaches this service will not be available 6 liability 6.1 when you buy a flight inclusive holiday all monies you pay to the travel agent are held by them on behalf and for the benefit of the trustees of the air travel trust at all times this is subject to the agent’s obligation to pay it to us for so long as we do not fail in the event of failure any money held at that time by the agent or subsequently accepted from you by them is and continues to be held on behalf of and for the benefit of the trustees of the air travel trust without any obligation to pay that money to us full payment for international flights excluding those which are included in and not in addition to your chosen holiday must be remitted at time of booking or within 7 days depending on the airlines ticketing deadline and is non-refundable nontransferable and non-changeable when you buy a holiday not including a flight all monies you pay to the travel agent are held by them on our behalf at all times 6.2 we will be entitled to keep for our account any interest earned on such monies 6.3 all monies paid by you to us through your travel agent or otherwise whether in respect of the deposit or full payment may be disbursed by us as and when we see fit in respect of the services to be provided and/or fees payable under your selected holiday the payment of a deposit or any other monies in respect of your holiday shall be deemed to be an authorisation for disbursement thereof as aforesaid your responsibilities 1 booking your holiday 1.1 in order to reserve your holiday a deposit of £60 per person per trip must be submitted to contiki within 7 days in respect of that holiday if a booking is made within 45 days of departure from your home country full payment is due at time of booking creation this payment is in addition to any deposit required by your travel agent the deposit is accepted as a first installment of the holiday price by contiki only once the booking has been confirmed in writing by contiki or your travel agent 1.2 your land reservation will be confirmed on receipt of a non-refundable deposit of £60 per person per trip which must be within 7 days of booking or the reservation will automatically be cancelled 1.3 any special meal requirements will be made on a request basis only contiki cannot guarantee special meal requests nor will it assume any responsibility or liability if clients’ special meal requirements are not fulfilled 2 paying the balance 2.1 important contiki does not charge any additional fees for using a credit card to pay for our trips 2.2 the balance of the holiday price must be paid by no later than 45 days prior to the scheduled holiday departure date from your home country this date will be stated on the confirmation issued to you/your agent by contiki when making multi-trip bookings full payment is due no later than 45 days prior to the scheduled departure date of the first departing trip 2.3 if payment isn’t made by the due date contiki may assume that you have cancelled and cancellation charges in accordance with clause 3 below will be levied by contiki 2.4 tickets and other documents will not be forwarded until full payment has been received by us 2.5 in the case of late bookings made within 45 days of your departure from your home country the full cost of the holiday will be payable immediately on booking and we reserve the right to provide all travel documents via email 2.6 contiki reserves the right to cancel the booking and apply cancellation charges should payments not be received within the above specified periods 3 if you cancel 3.1 flexdeposit we know that travel plans can change if you need to cancel for any reason your deposit will remain secure until you’re ready to use it or if you can’t go you deposit value is also transferable so you can gift your deposit at no extra cost with flexdeposit the value of the original deposit can be used as credit towards booking a new trip with contiki original deposit refers to the trips deposit only and excludes any addition deposits such as inca trail or flights deposit credit is not valid on existing bookings the credit will be applied as a discount on the final payment of your new trip the amount allowed to be redeemed is equal to the original deposit amount paid in the case of multiple deposits due to back to back trips only one deposit amount can be credited per trip they cannot be combined however multiple trips can be booked using multiple expired deposits valid on all contiki trips 7 days or longer credit is valid until the client turns 36 i.e fitting within contiki’s age limit as per contiki’s booking conditions credit can be gifted to family or friends to gift to family or friend the customer must email confirmation to contiki stating the nominated name gifting only valid within 5 calendar years of the original booking eg cancelled in 2014 valid on trips up to end of 2019 the credit has no cash value and is non-refundable the credit is combinable with all other applicable discounts 3.2 your deposit is non-refundable upon cancellation by you 3.3 upon cancellation you will be liable to pay a fee to cover the estimate of cost and expenses incurred by us in the terms of the schedule set out hereunder this is expressed as a percentage of the holiday price and is calculated as follows cancellation for europe usa australia nz trips period of notice cancellation fee number of days prior to as of trip commencement total price more than 45 days notice deposit is forfeited 45-22 days 25 21-8 days 30 7-1 days 50 day of departure 100 where the percentage cancellation fee is less than the trip deposit the cancellation fee will equal loss of deposit extra night hotel accommodations that are cancelled within 14 days of booked date will incur 100 cancellation fee outside 14 days the following fees will be charged 45-22 days 25 21-15 days 30 cancellation for latin america trips period of notice cancellation fee number of days prior to as of trip commencement total price more than 45 days notice deposit is forfeited 45-22 days 25 21-8 days 30 7-1 days 75 day of departure 100 cancellation for the asia trips period of notice cancellation fee number of days prior to as of trip commencement total price more than 45 days notice deposit is forfeited 45-31 days 25 30-8 days 50 7-1 days 75 day of departure 100 nb please note contiki’s cancellation policy is different in asia and south america due to internal flight ticketing timeframes ground transport confirmations these must be booked well in advance in order to secure high quality services that adhere to our strict safety standards where the percentage cancellation fee is less than the trip deposit the cancellation fee will equal loss of deposit if the reason for cancellation falls within the terms of any vacation insurance policy which you hold then any such charges may subject to the terms of your insurance policy be refunded to you by the insurance company all cancellation policies valid as at 4th december 2015 and are subject to change final policy will be confirmed at the time of booking if you have booked a trip including the inca trail trek the additional deposit you paid at the time of booking is non-refundable 3.4 any cancellation of additional services booked prior to and after your trip booking such as pre and post accommodation and transfers that are cancelled within 14 days of the trip departure incur a 100 cancellation fee 3.5 these cancellation fees are in addition to any cancellation fees that may be levied by your travel agent 4 international airline arrangements these cancellation/amendment charges apply for airline arrangements made by contiki before airline ticket is issued £30 per person fee after airline ticket is issued £45 per person fee in addition to any airline-imposed penalties which may be up to the full value of the ticket 5 if you change your booking 5.1 if after your booking has been confirmed you wish to change to an alternate departure date you may do so subject to availability and provided the new holiday date is also in this brochure 5.2 a fee of £15 per person will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the value of the booking a change of booking within 45 days of departure will be treated as a cancellation and normal cancellation fees will apply as detailed in section 3 except when the change is to an earlier departure date of equivalent or greater value in which case a £15 per person amendment fee will be charged in addition to any amendment fees imposed due to internal flights/local ferries 5.3 a name change to a different person will be treated as a cancellation 5.4 a fee will be charged for any alteration to airline arrangements made by contiki as per clause 4 5.5 inca trail trek if you have booked a trip including the inca trail trek in addition to the booking change fee you may also have a to pay a full cancellation fee of the inca trail trek ticket and be required to pay the fee again to purchase a new ticket for the new date 6 holiday details and conditions 6.1 please read the brochure carefully for those items included in the price no allowance or refund can be made for meals accommodation excursions etc that you elect not to take or when museums shops etc are closed hotel facilities may vary from place to place meals may vary in style 6.2 contiki’s holidays are specifically planned for those in the 18 through 35 age group consequently the facilities and activities on a contiki holiday are not appropriate to persons outside this age bracket if you have a question regarding the age groups you are welcome to discuss this with a contiki staff member 6.3 contiki must be advised of any medical conditions or physical disability requiring special attention before you book your holiday if you do not advise us at this stage we may refuse to accept your booking we may also refuse you if we feel that the holiday chosen is not suitable without a suitably qualified companion contiki will try to help you with your requirements but cannot guarantee to do so either on our own or our suppliers’ such as hotels restaurants and excursions behalf many of our holidays involve getting on and off coaches walking tours and other physical activities some holidays may not be suitable for you if you rely on a wheelchair or have certain other disabilities the company does not provide personal devices such as wheelchairs hearing aids or prescription eye glasses or services of a personal nature such as pushing a wheelchair or assistance in eating toileting or dressing should your disability require you to have special assistance it is a condition of contiki accepting your booking