Personal Vehicle Finance 2014 by Ford Motor Company Limited UK

More catalogs by Ford Motor Company Limited UK | Personal Vehicle Finance 2014 | 9 pages | 2014-10-22

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Page 9 of Personal Vehicle Finance 2014

important information ford options and ford options cashplan wear and tear policy when returning the vehicle the car’s condition is assessed in accordance with our wear and tear guidelines we can provide you with full details once your agreement is up and running ford personal lease fair wear and tear policy our policy is supported by the british vehicle rental and leasing association to describe the condition of a vehicle which is considered acceptable and appropriate given its age and mileage at the end of the agreement ford lease will only charge for damaged or missing items in excess of this ‘fair wear and tear’ policy you can download a copy of these guidelines by visiting www.ford.co.uk your protection ford credit is a member of the finance and leasing association fla and adheres to their lending code the code sets out key commitments and principles that we believe are fundamental in providing excellent customer care as well as setting out industry guidelines the fla offers a conciliation and independent arbitration scheme for complaints less than eight weeks old for more information please feel free to ask our customer service team or contact the fla direct on 02078 836 6511 if your complaint is still not closed to your satisfaction after a period of eight weeks you have the legal right to escalate the complaint to the financial ombudsman service fos by calling 0845 080 1800 ford credit finance subject to status guarantees may be required freepost ford credit ford personal lease ford personal lease is provided by ald automotive limited trading as ford lease oakwood park lodge causeway fishponds bristol bs16 3ja ald automotive is registered in england no 987418 for the purposes of the data protection act 1998 the data controllers in relation to any information you supply are ford motor company limited fce bank plc and ald automotive finance subject to status guarantees and indemnities may be required ald automotive is authorised and regulated by the financial conduct authority treating customers fairly treating customers fairly is a core principle at ford credit and ford lease this forms a cornerstone of how we do business with all our customers and is embedded in our company culture if at any time you believe that we have failed to live up to this principle please contact us ford credit is a trading style of fce bank plc which is authorised by the prudential regulation authority and regulated by the financial conduct authority and the prudential regulation authority under firm reference number 204469 pvf034 april 2014