Page 5 of The home warranty for Arizona's extreme climate by InHouse Warranty

sample coverage terms and conditions 4 sellers coverage terms a while listed seller will receive a maximum of 180 free days of coverage optional coverage items are not covered during this period b when contract is paid at time of closing ownership of contract will be transferred to the new owner of the residence of record all contract terms and conditions apply c during sellers coverage term the total maximum cost for parts and labor is limited to the amount listed under each specified coverage item d seller is eligible for a 15 discount on any new home warranty contract purchased within 60 days of closing of residence for sale this discount does not apply to this contract and/or subsequent renewal contracts i inhouse is not liable for incidental or consequential damages to property or personal injury any access required for diagnosis repair or replacement through interior walls ceiling floor roof etc are not covered by this contract it is the policyholder s sole responsible for costs and activities associated with gaining required access areas j inhouse will not perform service nor pay cost involving or related to hazardous or toxic materials under no circumstance is inhouse responsible for the diagnosis repair removal or remediation of mold asbestos mildew rot or fungus and/or damages resulting from above mentioned even if caused by or related to a covered item in this contract these materials include but are not limited to mold lead asbestos paint sewage spills sewage containers or refrigerants not related to the main household s central air conditioning equipment k any system or component installed improperly which prohibits the service personnel from accessing and/or diagnosing its components is void from coverage until such systems and/or components are installed properly l inhouse is not responsible for restoration of any cosmetic defects including wall coverings floor coverings cabinets countertops tiling or the like m this contract does not cover mandatory repairs or costs related to past current or future upgrades to federal state or local ordinances regulations or zoning codes n inhouse is not required to perform service until all required permits are obtained policyholder is responsible for permit cost and is required to permit inspectors into dwelling o inhouse has a right to deny any service when conditions for said service are deemed unsafe for service personnel example unstable building supports threatening animals or persons rain extreme temperatures and darkness p inhouse is not liable for repairs caused by misuse abuse or failure to maintain manufacturer s specified maintenance for items such as but not limited to coil cleaning filtration changes water heater flushing consumable component replacement proper refrigerant levels or lubrications this contract does not cover cleaning of any parts or equipment q this contract does not apply to industrial commercial or heavy-duty appliances or equipment utility systems providing services to more than one dwelling are not covered r normal usage described or intended by the manufacturer must be demonstrated for items to be eligible for warranty s computerized electronics load controllers or other energy management systems are not covered under this contract t lighting systems are not covered under this contract c requesting service a if a covered system or appliance fails or policyholder suspects a problem policyholder is required to immediately contact inhouse at our toll free service number 800 871-2339 to request service b standard business hours are 7:00am to 4:00pm monday friday c service must be requested prior to this contract s expiration date d inhouse will arrange for a service provider to contact policyholder to schedule a mutually acceptable time for repair visit e at its own expense inhouse reserves the right to obtain a second opinion policyholder may also obtain a second opinion at their own expense f inhouse has the sole right to select which service provider performs service if inhouse gives policyholder authority to contact an independent contractor inhouse will reimburse policyholder for fees up to but not exceeding limits covered in this contract prior to service it is the policyholder s sole responsibility to ensure contractor is licensed qualified arid repair is covered by this contract all contractors must be willing to bill for services rendered g no payments will be reimbursed for any labor or materials not supplied or approved by inhouse all work performed prior to obtaining an inhouse service tracking number will not be covered under this contract h inhouse will make all reasonable efforts to provide timely service but in the event urgent service is requested for a non listed urgent repair item all fees including evening and holiday rates performed under said request will not be covered and will be at the policyholder s sole obligation to pay i a $45.00 service fee is required per serviced item for each dispatched service call requested by any occupant of the dwelling of record this service fee still applies in the event you fail to be present at scheduled time of service call or in the event you cancel request while service personnel is in route j all repairs performed on holidays or non-standard business hours will require a premium labor charge of two times the regular service fee k the service fee shall be paid at time of service directly to the authorized and approved inhouse representative l failure to pay service fee will result in suspension of coverage until the service fee and all related collection cost has been paid in full this contract shall be considered void while any service fees are outstanding m collection efforts are billed at $120.00 per hour plus other related expenses a one-hour minimum will be assessed to all collection processes n contracts under suspension are not eligible for refunds o policyholder agrees to be liable for all court and legal fees associated with the collection of any outstanding fees over 60 days p services performed under this contract have a 90 day parts and 30 day labor warranty during this time no service fee will be charged q inhouse is not required to provide timely service or repairs due to factors beyond its control this includes but is not limited to labor shortages delays in obtaining part system or appliance and/or weather conditions 5 requesting service and filing claims a coverage 1 inhouse coverage a inhouse will arrange for a qualified service person to repair and/or replace systems and appliances herein described as covered in accordance to the terms and conditions of this contract b coverage includes only those items selected on application and are subject to the limitations and conditions specified in this contract regardless of being mentioned in this contract all other items not selected on application are excluded from coverage c at close of escrow or inception of this contract all covered items must be in good working order have failed due to normal wear and tear have been maintained as specified by manufacturer s requirements and recommendations and have been properly sized and installed to meet federal state local and industry codes and standards d inhouse guaranties repair service within 24-hours of service request for all repairs considered to be an urgent repair items see details herein e if any item covered in this contract cannot be repaired in a timely or cost effective manner inhouse will replace item with an equivalent item or a cash disbursement in the amount equal to fair market value f thank you for choosing inhouse and it is our goal to see that your home systems run properly the current systems and units in your home all have a different life expectancy and the inhouse warranty is designed to help your units reach their full life expectancy in the event that any unit needs to be replaced prematurely the balance of the useful life will be credited towards your new unit as well as our up front 20 discount on all services and maintenance g an inhouse representative will be available to assist you 7 days a week 365 days a year by calling our toll free number 800 871-2339 8 injury loss or damage a the policyholder acknowledges and agrees to not hold inhouse or its associates liable for any personal injury death or extraneous damages directly or indirectly caused by any heating cooling electrical plumbing security or sewage system this also includes any appliance power tool or any attachment to any of the items listed in this contract b during the contract or warranty period policyholder acknowledges and agrees to not hold inhouse or any inhouse associates liable for any incidental indirect punitive exemplary and/or consequential loss or damage a pertaining to cooling and heating repairs only inhouse will pay policyholder up to a maximum of $50.00 per night for hotel reimbursement the following conditions apply 1 to be eligible for reimbursement policyholder must request service at 800871-2339 and receive both a service tracking number and hotel authorization number 2 inhouse is permitted 24 hours to complete all required repairs before policyholder is eligible for reimbursement 3 dwelling s interior temperatures must exceed 90°f or drop below 50°f 4 for reimbursement policyholder must mail original hotel invoice with the hotel authorization number printed on top to inhouse at 2922 s roosevelt dr tempe az 85282 5 inhouse will mail a reimbursement check no later than 45 days after invoice has been received 6 the maximum annual hotel liability is $200.00 7 room service mini bar movies phones charges dry-cleaning or any other room charges will not be covered 9 hotel reimbursement d limitations of liability 6 maximum liability of inhouse a inhouse has the sole right to determine whether a covered system is repaired replaced or given a cash disbursement b when determining depreciation value for cash disbursements current retail value will be applied to all assets a ten year depreciation schedule will be used to determine value c in regards to new equipment installations inhouse coverage is limited to matching equipment of similar kind capacity and efficiency and is not responsible for matching dimensions brands or colors d if equipment of like size is unavailable inhouse will not be liable for cost of any construction due to different dimensions e inhouse is only responsible for the failed component of a system or appliance and is not responsible for any additional parts or components due to incompatibilities with new technologies efficiencies refrigerants or sizing f inhouse is not liable for the replacement of the complete system or appliance due to the non-availability of one or more of its parts 2 coverage terms and conditions a this contract is a binding agreement between inhouse an arizona company located at 2922 s roosevelt st tempe az 85282 and the persons indicated on this contract referred to herein as buyer or policyholder b all contracts are for the dwelling of record only the dwelling of record is indicated by the address provided on the front page of this contract any dwelling having multiple units not fully covered under this contract voids coverage on any jointly used components c this contract only applies to items located within or servicing the main residence only outside buildings or detached structures are not covered d the selected warranty plan and optional coverages on application will outline the items covered or not covered in this contract refer to the covered systems and appliance section for the detailed information on specific coverage of systems appliances electronics and other services e unless amended by inhouse this contract only covers single-family dwellings town homes condominiums manufactured homes duplexes triplexes or fourplexes under 5,000 square feet dwellings exceeding 5,000 square feet require a phone quote at 800 871-2339 f this contract represents the complete agreement between inhouse and policyholder this contract supersedes all prior proposals or understandings implied orally stated written or otherwise e transfer renew or cancel 10 transfer of contract a in the event ownership of covered dwelling changes it is the policyholder s responsibility to inform inhouse of the new owner s information b this contract cannot be transferred to any new property or dwelling c in the event contract ownership is transferred original contract start date and duration apply 11 contract renewals 7 general liability limits a where state law permits this contract is renewable at inhouse s option b coverage period 3 buyers coverage terms a all contracts are for the duration of 1 full year unless otherwise indicated on application b buyer s coverage begins on the date of the application approval and issuance of a confirmation number where applicable coverage will begin on the close of escrow date c coverage will not begin nor will service be rendered until inhouse receives payment in full or no later than 14 days after close of escrow d in the event dwelling is not inspected by a certified inspector prior to this contract date this contract will reject all coverage for the first 30 days a any damage resulting from an act of god war riot fire flood soil movement lightning hail tornado hurricane or other disaster is not covered under this contract b any malicious intent malice fraud or misrepresentation of facts or any form of vandalism renders this contract void c damage resulting from animals insects or pests are not covered d pre-existing defects damage or inoperable components are not covered by this contract e items deemed a lemon or recall by manufacturer or other industry related organization are not covered f commercial or residential properties used as a means to conduct business are not covered under this contract g inhouse is not responsible for the disposal of old appliances inhouse may at times accept request for disposal as a billable fee charged to policyholder additional charges may also apply for the proper disposal of any system or component containing dangerous or hazardous materials h damages resulting from brownouts blackout electrical spikes and/or surges are not covered under this contract 12 right of refusal and contract cancellation a the policyholder can cancel this contract at any time b in the event policyholder chooses to cancel coverage a prorated refund will be given to policyholder of record within 90 days of receiving a written cancellation notice less any unpaid service fees a $35.00 administrative handling fee will also be assessed c inhouse reserves the right to refuse the issuance of as well as the ability to cancel any warranty contract or contract in relation to home plumbing systems heating and cooling systems electrical system or any equipment or appliance at any time d inhouse has the right to cancel this contract for non-payment fraud or the misrepresentation of facts if for any reason inhouse chooses to cancel or refuse contract a prorated refund will be given to policyholder of record within 90 days of cancellation notice e inhouse reserves the right to offer cash in lieu of repair or replacement in the amount equal to inhouse s actual cost less than retail to repair or replace such items.

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