Page 36 of Books for Calligraphers, Lettering Artists, Illuminators by John Neal Bookseller

to order to order fill in the form on page 37 and mail fax or call in your order phone orders 1-800-369-9598 usa only 336-272-6139 call in your order 9am-5pm et mon fri you will generally find us here until 6pm and sometimes as early at 8am if you plan to visit after 5pm please call ahead please have your credit card number ready when you call the answering machine will take your order or message when we are not here if you call during business hours and get our voice mail it means all our phone lines are busy.you can leave a message or a complete order on the voice mail to fax 336-272-9015 24 hours a day email info@johnnealbooks.com order online www.johnnealbooks.com payment your personal check is gladly accepted.also visa mastercard discover.while all prices are in us funds we can accept checks in canadian dollars and british pound sterling we offer a favorable exchange rate for canadian dollar cheques for cheques in british pounds contact us for details checks in us dollars on a canadian bank add $5 for bank charges to keep our shipping charges low we use a variety of shipping methods first class mail ground ups usps media mail priority mail if you require an upgraded shipping method ups 2nd day next day express mail fedex express you will be charged additional costs book and video orders may be sent media mail which can take one to two weeks or more to arrive if timely delivery is important let us know so we can ship accordingly paper sheets of paper must be shipped separately from books and supplies only large orders are shipped flat if you order books/supplies and sheets of paper together you must pay shipping on the book/supply total and on the total of the sheets of paper for example if you order 3 books totaling $49.95 and 20 sheets of paper totaling $33.00 add $7.75 shipping for the books and $7.45 for the paper pads paper sample packets blank greeting cards ship with books/supplies see page 39 for paper shipping costs sheets of paper may arrive separately from books/supplies delivery we pride ourselves on our prompt shipment most orders ship within 36 hours but we may hold your order longer if we are out of stock of an item you want and expect the item in soon if you need your order by a certain date let us know so we can put that info on your order we can then contact you if there will be any problem with delivery rush we can often ship the same day if required same day rushes need to be placed by noon et there is a $2.00 charge for same-day rush orders there is never a charge for rush orders caused by our error prices are subject to change without notice.we will notify before shipping if the increase is substantial canadian and uk customers the toll-free number does not work you but you can ask us to call you back to place your order request uninsured please state that you understand that the shipment is at your risk uninsured packages can not be traced jnb will not re-ship lost uninsured packages new payment in full merchandise and shipping will be required for re-shipping lost uninsured packages for all shipments your cost is based on our cost at the post office if you need to know the actual shipping costs fax or e-mail us your order and request the shipping costs we will fax or e-mail you back with your shipping options we will give you the cost for both air and surface shipments insured or uninsured we can ship your books via airmail but it is very expensive request airmail shipping under special instructions on the form below or online express shipments to foreign countries international express mail is the fastest yet most reasonable international shipping method available with delivery times usually under 4 business days international ups fedex are also available but extremely expensive starting at $100 returns if you are not happy with any item purchased from us package it well return it within 15 days of receipt for a prompt re-fund exchange charge card credit or jnb credit we do not give you credit for shipping unless the item was sent incorrectly you do not need prior approval to return books or unused/unopened supplies let us know if you want jnb credit or refund/charge card refund we will process your return with the same promptness that we process your order send a copy of our invoice or invoice number defective books may be returned within 3 months of delivery used pens opened bottles of ink etc cannot be returned unless defective if it didn t work please contact us so we can make it right by replacing or refunding pack your returns in a stiff cardboard box or in a padded mailing envelope with a sheet of cardboard that extends 1 around the book on all sides damaged shipments for united parcel service please notify us so we can send a replacement and file a claim with ups you must save the damaged merchandise and all the packaging material for us mail contact us and we will get you a replacement we will let you know what to do with the damaged merchandise if it was insured you will have to file a claim with your local post office teachers we would like to supply your classes with the books and supplies they need.there are two ways to get the 10 teacher discount $8 shipping for your order 1 order books or supplies in quantity for your class order $60 before discount of 6 or more of the same book and/or 6 or more of the same ink pen nib fountain pen holder pad and/or any other supply lh nibs/pens can be combined with rh to reach the minimum once you meet the $60 minimum of items ordered in quantity you may add personal items and other items for your class to your order.you will get a 10 on all the items on your order.your shipping costs for the entire order will be only $8.00 usa only please request catalogs for your students 2 make a group order for your class there is no minimum per item but your order must total $100 before the discount you will get a 10 discount the shipping costs for the entire group order will be only $8.00 usa only 1 for foreign class orders you are charged actual cost shipping 2 we reserve the right to cancel items not in stock we may choose not to backorder items we can t ship immediately 3 you must request this discount and discounted shipping 4 please request free catalogs for your students to be shipped with your order 5 offer excludes sheets of fine papers there is no discount and regular paper shipping applies to orders of fine papers books supplies canadian and foreign orders unless you specify otherwise we will ship your order surface in some cases we may notify you by email of the various shipping costs if your order is $50 or more we will ship it insured surface ­ unless you request uninsured uninsured shipments are at your risk packages weighing 4 pounds or less shipped uninsured air or surface are considerably cheaper than insured book only shipments of 6 lbs or more are a fair amount cheaper shipped uninsured if you 36 email info@johnnealbooks.com www.johnnealbooks.com

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