pre-cruise information travelling with children continued gambling and alcohol consumption in line with domestic australian age limits as well as our company policy the casino and cash prize bingo are reserved for passengers 18 years and over additionally only those passengers 18 years and over will be allowed to purchase or consume alcohol photo identification may be requested shore tours exploring ports of call is one of the highlights of your cruise and one of the best ways to do this is on an organised shore tour through our island discoveries program your island discoveries brochure is included in your ticket wallet and provides information on shore tours available during your cruise you will find many options for adventure and entertainment when you reach a port of call you can opt for local sightseeing and shopping or you may want to experience more of what your destination has to offer a complete selection of shore tours like nature walks snorkelling visiting historic sites an
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pre-cruise information special services weddings due to maritime regulations weddings cannot be performed at sea on board any ship in the p&o cruises fleet weddings can be performed in port please contact p&o cruises on 13 24 69 australia or 0800 951 200 new zealand for more information renewal of vows we may not have invented romance but p&o cruises certainly knows how to surround your renewal of vows celebration with a magical feeling we have packages available so please call us for more information facilities for groups travelling in a group allows you to have access to a number of on board services on selected sailings including ˇ conference facilities ˇ live entertainment ˇ cocktail parties with canapés ˇ children s parties ˇ invitations ˇ group photos ˇ special occasion cakes please call p&o cruises for more details charges apply pre-ordering and payments for special services must be made at least 7 days prior to sailing 10 11
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health and safety health continued ˇ if you take regular medication ensure that you have sufficient supplies to last the length of your holiday it is also wise to consider taking a couple of days extra supply in case of unforeseen changes in your plans remember to always carry your medication in your hand luggage if you have recently received treatment for any significant medical condition it is suggested that you carry a recent report with any important information from your doctor ˇ if you are concerned about motion sickness you should purchase medication before you leave home it is best to take the tablets just before sailing to prevent illness seasick medications are also available at a charge on board ˇ take a basic first aid kit you should include items such as headache tablets antacids antiseptic lotion bandaids spf 30 sunscreen and insect repellent as you prepare for your overseas holiday experience with p&o cruises please read the following general guidance to ensure that yo
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day of embarkation cashless cruising with your cruise card cont please note charges for obtaining chips and tokens in the casino are limited to aud1,500 per day per person up to a total limit of aud5,000 per cruise and are only available if you have pre-registered your credit card to your cruise card with the purser s desk for express check-out for enquiries please refer to casino section on page 29 please note there is a 3 processing fee applied to all casino room charges and cash advances these advances are billed directly to your on board account trs tourist refund scheme the trs enables you to claim a refund for the goods and services tax gst and wine equalisation tax wet that you paid on goods you bought in australia you can claim the trs from customs at embarkation after you have checked-in cashless cruising with your cruise card one of the easiest things about cruising with p&o cruises is the convenience of being able to sign for all your expenses and have them charged to you
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day of embarkation arriving at the ship continued passengers booked on a pre-cruise hotel package all passengers are required to make their own way to the hotel except international passengers who will be transferred check your cruise documents for the hotel details please note that the hotel room may not be available until 2pm accommodation is booked on a room only basis and all other expenses incurred must be paid directly by you to the hotel upon arrival at the hotel present your hotel voucher in your ticket wallet to the hotel reception on the day of embarkation you must vacate your hotel room by 11am and settle any additional expenses incurred a coach will pick you up from the hotel for transfer to the wharf at the time detailed on your ticket once at the wharf your luggage will be taken directly for you to the security check point where it will be loaded onto the ship for delivery to your cabin arriving at the ship if you are arriving in your city of departure prior to the day
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on board the ship florist make your cruise a memorable one our professional florist on board offers a wide range of fresh flowers for any occasion choose from corsages rose arrangements and bouquets exotic tropical arrangements all occasion bouquets and more call p&o cruises to pre-order your flowers or order them once on board please note pre-ordering and payment needs to be made at least 7 days prior to sailing bars and lounges you will find many bars and lounges on board that cater to all tastes and moods our selection includes ˇ cocktail bars ˇ themed lounges such as the legends sports bar on pacific sun or casablanca on pacific star ˇ piano bars ˇ outdoor bars ˇ nightclub ˇ entertainment provided by guest performers dj s and a jazz pianist in-cabin facilities continued tv programming getting away from it all doesn t mean being out of touch every cabin on p&o cruises ships has its own tv we offer a range of television channels including news ship safety information and movie chann
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on board the ship art auction program once on board you re invited to attend a fine arts auction where you will be shown some of the most beautiful artwork produced in the last century along with some fun pieces such as animation art and sporting memorabilia we ve created an opportunity for you to bid on and acquire a special work of art that appeals to you while enjoying your cruise you will be able to bid on a wide variety of works of art by simply raising your hand unlike other art auctions there is no registration necessary all artwork will be insured packaged and shipped to your home or office from our fulfilment centre each ship has many special works of art to choose from and most ships have a gallery area where you can browse at your leisure art experts are available throughout the cruise to answer your questions about the on board art collection hair and beauty salon if you want to look your best or simply want a little pampering visit our professional hair and beauty salon fo
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on board the ship children and teens programs continued children with special needs p&o cruises welcomes all children and teens aged 3 years to 17 years to participate in our programs p&o cruises needs to be advised at least 21 days prior to sailing of any children with medical and/or special needs we will make every effort to accommodate them please be advised that p&o cruises youth staff may not offer individual one-on-one supervision dining one of the many benefits and delights of cruising is that all main meals on board are included in your cruise fare breakfast you can choose from children and teens programs activities on board cruising with p&o cruises is the perfect escape for all ages there s everything from arts and crafts game tables movies and splash pools on select ships the children s activity centres on board cater to children 3 years of age through to teenagers all children s and teen centres are fully supervised by our staff of youth activities coordinators children 1
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on board the ship your crew continued hotel department you ll recognise members of the hotel department by the white and gold epaulet on their uniforms the passenger services director is in charge along with the first purser food beverage and first purser administration the hotel department handles all of the hotel responsibilities for the entire ship from cabin public room and dining room services to providing all food and supplies for passengers and crew this department also includes a number of officers who don t wear an epaulet such as the maitre d hotel who maintains the excellent standards of service in all dining areas and the executive chef who supervises all food production on board important information tipping/gratuities during your cruise many members of our on board staff will provide you with excellent service and tipping is simply the traditional way of saying `thank you although tipping is voluntary and at passengers discretion we are frequently asked by passenger
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disembarkation health safety immigration and customs clearance due to customs restrictions passengers may not leave the ship until all luggage is off-loaded for comfort and convenience disembarkation will be staggered in groups each group will be identified by their group coloured tag to enable officals to prepare for disembarkation kindly wait in the comfort of your assigned lounge on the ship until your colour group is called to disembark customs and immigration inspectors will review with you the customs declarations form upon which you have listed all the articles bought in foreign ports or in the ship s boutiques returning to australia australian residents returning to australia are allowed a duty-free exemption of aud900 per adult and aud450 for people under 18 years of age which includes the cost of 2250ml of alcoholic beverages for each passenger 18 years of age or older express check-out if you have already provided your credit card details at the beginning of your cruise you
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disembarkation departing from the ship if you are departing the arrival city after the day you leave the ship or if you have made your own air arrangements you are required to make your own way to the airport passengers departing from the ship independently upon collection of your luggage and clearing customs and quarantine you will be directed to the exit doors if your friends or relatives are meeting you at the wharf please be advised that disembarkation may take up to four hours after the scheduled arrival of the ship in order to clear immigration and customs passengers departing on p&o cruises arranged flights upon collection of your luggage and clearing customs and quarantine you will be directed to the p&o cruises representative who will direct you to the coach for transfer to the airport passengers booked on a post-cruise hotel package upon collection of your luggage and clearing customs and quarantine you will be directed to the p&o cruises representative who will direct you t
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