Page 45 of New Zealand Island Discoveries Shore Tours by P&O Cruises

questions and answers q how does the island discoveries programme operate onboard a the island discoveries programme is coordinated by our onboard shore tour manager once you are onboard you will receive tickets for the tours you reserved in advance you can also purchase tour tickets onboard and you ll find a tour order form in your stateroom for this purpose you ll also find a schedule of the daily activities available to you in the daily newsletter prepared on board the newsletter is delivered to your stateroom every evening for the next day s activities it includes pertinent tour information including tour office hours and the times and places of departure of all tours when booking a tour the cost of your activities will be added to your onboard account and the tickets will be delivered direct to your stateroom during your cruise the shore tour manager will present informative talks on the ports and the tours these presentations will cover the most up-to-date information and we recommend that you attend these talks or watch them on your stateroom television in regard to port information you will also receive a port guide for each port specially prepared by p&o these guides include maps history shopping tips and other useful information if you would like to purchase additional tours or if you have any tour or port-related questions please stop by the tour office and let us help you as mentioned the tour office hours are listed in the onboard daily newsletter questions and answers q how do i reserve my tours in advance of my cruise a simply complete and mail or fax to us the tour reservation form found in your pre-cruise documentation wallet in order to process your tour selections we must receive your form by the closing date listed on it please keep in mind that you will receive your tickets when you arrive onboard and all of your tour purchases are charged to your shipboard account therefore advance payment is neither required nor accepted since some tours have capacity limitations we encourage you to reserve your tours as early as possible to avoid disappointment reservations are processed on a first-come first-served basis we suggest you bring this tour brochure with you on your cruise for reference purposes q how can i be sure i am confirmed on the tours i want a to avoid disappointment please reserve your tours as early as possible many tours have limited capacity and reservations are made on a first-come first-served basis if the specific tour time you requested is fully booked p&o may schedule you on an alternate departure that corresponds with your other tour selections if your tour choice is not available we will put you on a waitlist and attempt to obtain more space on the tour if you have companions travelling with you or in other staterooms and would like everyone to be on the same tour departure order all the tours on one tour reservation form forms sent in individually even if at the same time may be separated and entered at different times this might cause you to be booked on a different departure than your companions or waitlisted on a tour for which your companions are confirmed once p&o have received and processed your request a confirmation notice of the tours you nominated will be sent to you if you do not receive a confirmation notice please contact either the travel agent or the p&o reservations representative you submitted your request to you must be in receipt of the notice in order to ensure that you have been reserved your nominated tours q what are the advantages organised shore tours of taking a there are a number of advantages to taking organised tours offered by p&o such as quality we have carefully inspected all of our ports and we offer you shore tours from only the most reputable local agencies variety all our tours are designed both to feature the most popular and interesting attractions in each port and to satisfy the diverse needs and interests of our passengers service what could be easier than letting us arrange your tours for you by having your tours organised onboard you can best maximize your time in port and avoid having to make independent last-minute arrangements safety your safety and security are of the utmost importance to us and are the primary consideration in the development and operation of our tour programmes value we endeavour to select local tour operators who provide shore tours of the highest quality and we carefully monitor prices to ensure that you are receiving good value q does p&o own the tour companies in the port a no all of the tours are operated by local independent companies we select only the most reputable companies available to provide your tours the companies providing your tours are selected by p&o based on their excellent reputation for service and safety new zealand 86 new zealand 87

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