Page 47 of New Zealand Island Discoveries Shore Tours by P&O Cruises

questions and answers refundable this is when the bookings for the tours in that port close and we notify the local operators of the final tour requirements you may cancel a tour if it is prior to the closing time whether you reserve a tour in advance or book onboard we cannot cancel a tour if it is past this closing time nor can we refund tours on which you choose not to go questions and answers q on sports fishing tours do i get to keep the fish i catch a no p&o s fishing tours are part of a `catch and release programme or are kept by the tour boat crew q is there time for shopping on the tours a shopping is for many an important part of travel and wherever possible time for this activity is allowed within the framework of most of our tours please note however that the actual amount of time available for shopping is generally limited q what happens if i miss my tour a it is your personal responsibility to ensure that you are at the departure point of your tour punctually refunds are not available to passengers who fail to appear for shore tours on time the exception to this will be illness in which case a certificate from the ship s doctor must be produced in order to claim a refund q do the tours include much walking and stair climbing a almost all of our tours involve some walking and some tours include more walking and stair climbing than others walking may be over uneven surfaces such as cobblestone city streets or the rocky pathways of historic ruins on many tours it is necessary to negotiate stairs please keep in mind that many of the buildings and other venues you will be visiting were constructed well before conveniences such as elevators were invented and have been preserved in their original state please refer to our tour symbols next to the tour description for more information and guidance q should i bring my own equipment on my cruise snorkelling a some tours have a limited amount of snorkelling equipment available alternatively snorkelling equipment is available for hire onboard q what is required to participate in a certified dive tour a an open-water scuba certification must be presented in order to participate in a certified dive tour unfortunately we are unable to accommodate divers with either a junior open water or a scuba diver rating due to the depth limitations imposed by these certifications the diving industry recommends that divers take an update course if they have not been diving within the last six months please note that some dive operators may reserve the right to refuse to take divers who cannot provide proof of the date of their last dive or scuba review course we recommend you bring a log book or proof that you ve recently completed a review course q what does p&o do to ensure my safety whle i m ashore a our primary concern at p&o is your safety and security we are continually in contact with authorities concerning any travel advisories that might impact our cruises if we are advised against travel to specific locations we visit we would make the necessary changes to the published itinerary although such itinerary changes occur infrequently please understand that these changes are for your own safety and security and are beyond our control despite all of our efforts and in light in recent world events we remind all of our passengers that they must ultimately assume responsibility for their actions while ashore in this regard we would like to remind you of some common sense precautions when visiting ports of call · · · · stay in the normal tourist areas and don t travel to out-of-the-way places without the benefit of a tour guide do not leave any of your belongings unattended in public areas be generally aware of people and activities around you do not accept packages from anyone you don t know personally new zealand q are there any special requirements for participating in an introductory scuba diving tour a yes there are certain medical conditions that may prevent your participation in our introductory scuba diving programme accordingly you must complete a medical history form and liability waiver/release form that will be provided onboard or by the tour operator at the beginning of the tour if you have any doubts regarding your fitness to dive please consult a physician prior to your cruise new zealand the minimum introductory scuba diving age is 12 please note that a parent/guardian must accompany those between 12 and 18 years of age and provide a letter of consent 90 91

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