Page 12 of Volkswagen Tune Up Kits - Radiator Hose Kits, TDI Engines by PartsPlace Inc.

front cover section our promises to you limited warranty with every product c.o.d `s c.o.d.s are accepted for cashiers check or money order or your personal check if you are an established customer however c.o.d shipments are not available for special orders back orders truck shipments apo/fpo or p.o box addresses large body parts fenders windshields etc and air shipments tips to speed up your order before you call to place your order please have the following information ready partsplace is committed to providing you with the very best products available worldwide we are so confident in our standard of quality that we warrant every item to be free of defects if a product sold by partsplace is proved to be defective we will promptly replace that product warranty applies to original buyer with receipt the liability of this warranty is limited to the value of the goods claimed and excludes normal wear and tear back-order s out-of-stock items will be back-ordered and shipped immediately when available please inform us at the time of your order if you do not wish this service you may cancel a back-order at any time back-order service is not available on c.o.d.s or outside the continental usa all back-orders will be shipped via ground we will automatically contact you if your back-order exceeds 30 days we do not charge you for the goods until they are shipped except on special orders or special conditions · part numbers · quantities · credit card quick-ship policy same day at partsplace your order is our first priority all new items we have in stock if ordered before 5:30 p.m est monday through friday will ship same day provided your credit is approved and we are able to ship your order ups satisfaction guarantee how to order always have your order form completed have your completed order form handy if for any reason our product does not meet your expectations we ll try to quickly resolve any issue to your satisfaction through technical assistance exchanges credit or refund items returned must be returned within 30 days for a full credit a merchandise credit may be issued just call our customer service department at by phone partsplace 1-248-373-2300 monday friday 9 am 6:30 pm sat 9 am 4 pm 1-248-373-2315 monday friday 9 am 12:30 pm 2:35 5 pm sat 10 am 12 pm eastern time note our lunch hour is 1:00 pm 2:00 pm so if you can call at a different time it helps we are open but we are short-handed during this time shipping service we ship via ups which normally takes 1-4 working days for delivery see map below see the shipping chart on the order form for prices on most items you may request overnight 2nd day air or 3-day select at an additional charge for express shipment or delivery to alaska hawaii puerto rico or foreign destinations please call your sales agent for details large parts i.e hoods are shipped by truck and must be pre-paid including freight returns or exchanges c.o.d.s welcome by mail mail orders can be placed with our completed order form along with a personal check money order credit card or c.o.d and mailed to partsplace 2300 n opdyke rd auburn hills mi 48326 by fax fax orders can be placed with our completed order form along with signed credit card information or indicate you want it shipped c.o.d and faxed to step #1 make a photocopy of your invoice for your records we must have the original invoice step 2 call the customer service department at 1-248-373-2315 for a return authorization number for new items return the unused items contents prepaid and insured with the original invoice for a prompt and courteous full refund credit or exchange excluding postage and handling items must be in unused condition in original boxes and with the original invoice for used items return the recycled items contents prepaid and insured with the original invoice for a prompt and courteous refund credit or exchange excluding postage and handling items must be in the same condition as when shipped to you and with the original invoice directions to partsplace on i-75 in auburn hills michigan cores cores must be returned withing 30 days they must be cleaned and drained of all fluids oil filters removed and core must be completely assembled cores must be the same part number as the product you purchased and in rebuildable condition partsplace fax 1-248-373-5950 gift certificates a partsplace gift certificate makes a great gift for any vw® lover they re available in amounts of $5 to $100 in $5 increments or $100 to $300 in $25 increments each will arrive in a separate gift envelope electrical fuel-related parts surely you have seen this sign in other dealerships or parts stores no returns on electrical parts any part having electricity or fuel traveling through it is exempt from this return policy separate limited warranties apply to these parts which can be provided by fax at the time of your order these parts are guaranteed on an exchange basis and are non-returnable they are final sale items electrical and fuel-related parts are covered under our limited exact equal part exchange-only warranty special orders and custom cuts are not returnable and are final sale we reserve the right to charge a restocking fee on returned merchandise exactly at the 80 mile marker 30 miles north of detroit 80 miles north of the michigan/ohio line extra order forms faxed or mailed call p-18

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