Page 106 of San José State University Fall 2006 - Spring 2008 Catalog by San José State University

106 BUS 147. Service Operations Management Develops skills in setting formal standards for product attributes and operating procedures that comprise service experience. Categories of services; indirect and direct consumption. Psychological/social characteristics of the consumer/server encounters, enhancing ability to monitor service quality. Total quality management. 3 units BUS 148. E-Commerce Management Includes all aspects of management of ecommerce businesses. Topics include business planning, business-to-business and business-toconsumer sectors, entrepreneurship, and small business management. 3 units BUS 149. Negotiation and Conflict Resolution Provides conflict resolving and negotiation techniques. Case studies demonstrate applications of these methods in real world business, personal, interpersonal and international situations. Emphasis on acquiring and improving skills. 3 units BUS 150. Fundamentals of Human Resource Management Theories, concepts and processes of human resource management; specific topics include EEO, employee motivation, job analysis and work design, strategic human resource planning, recruitment and selection, talent assessment and development, performance management, compensation and benefits, OSH, and employee rights and discipline. Prerequisite: Bus 91L or instructor consent. 3 units BUS 151. Labor Relations Private sector union-management relations; labor history, basic labor economics. Legislative, judicial, administrative issues in collective bargaining; contract negotiations, grievance procedures, dispute resolution. Overview of public sector collective bargaining and comparative labor relations. Current trends, including labormanagement cooperation. 3 units BUS 152. Human Resource Information Systems Examines the strategic role of Human Resource Information Systems (HRIS) in the effective management of organizations; needs analysis, criteria for selection and evaluation of software tools for HR decision-making; HRIS issues in Internet, privacy, security, system integration, expert systems. Prerequisite: BUS 150 or instructor consent. 3 units BUS 153. Management of Diversity Cross-cultural differences in effective HR management; organizational culture, crosscultural communication, opportunity structures, organizational change; legal compliance and planning models such as Equal Employment Opportunity and Affirmative Action; conflict resolution strategies; dealing with internal and external compliance agencies. Prerequisite: Bus 150 or instructor consent. 3 units BUS 154. Workforces Planning, Staffing and Training Examines basic concepts, strategies and current issues in recruitment, talent acquisition, selection and training. Involves use of computer tools to analyze impacts of legal compliance, diversity, technology, outsourcing, restructuring and downsizing on effective management of human resources. Prerequisite: Bus 150 and Bus 100W. 3 units BUS 155. Performance Management and Development Assessment and performance management of individuals, groups and organizations in a rapidly changing environment. Explores need for change management skills such as organizational development, career development and coaching to assess and improve the talent base of organizations. Project required. Prerequisite: Bus 150, Bus 154, Bus 100W. 3 units BUS 156. International Issues in Human Resource Management Personnel practices in international context; crosscultural management, human resource planning, recruitment and selection, expatriation/repatriation, training, performance appraisal, compensation and benefits, labor relations as experienced by multinational corporations; comparative human resource management. Pre/Corequisite: Bus 150 or instructor consent. 3 units BUS 157. Legal Issues in Human Resource Management Legal aspects of the employment relationship, including employment at will; contract, privacy, public policy, and whistleblower exceptions; EEO and affirmative action; prohibitions against discrimination and harassment; arbitration, trade secrets and non-competition agreements; occupational safety/health; compensation, benefit and family leave laws. Project required. Prerequisite: Bus 80, Bus 150 and Bus 100W. 3 units BUS 158. Compensation and Reward Systems Theories and practices of compensation and benefits; strategies to establish and administer equitable pay structures; job analysis, and evaluation, salary surveys, pay and motivation, skill-based pay systems, long-term and short-term performance plans, merit increase, bonus, stock options, profit-sharing, executive compensation and computer tools in compensation. Prerequisite: Bus 91L and Bus 150. 3 units BUS 159. Senior Seminar in Human Resource Management Extension and integration of student knowledge, skills and abilities in strategic HRM; critical analysis of current HRM issues; exploration of HR career options; analysis of existing organization to develop methods of improving HRM decision-making in a real-world setting. Prerequisite: Bus 100W, Bus 150, Bus 157 and Bus 158. Restricted to Human Resource Management majors with graduating senior status. 3 units BUS 160. Fundamentals of Management and Organizational Behavior Provides a foundation for major topics in management and organizational behavior by surveying theories and practices relating to managerial roles, organizational cultures, fundamental strategic issues, planning, team building, communication, motivation, leadership, decision-making, control, structure and change. 3 units BUS 161A. Applied Organizational Behavior Focuses on high-level application, analysis, synthesis and evaluation of group dynamics, interpersonal communication, motivation, leadership, perception and attitudes, individual power and politics, conflict and stress management. In-depth emphasis on key theories plus interpersonal managerial skills. Prerequisite: Bus 100W. 3 units BUS 161B. Organizational Change and Design Managing organization-wide structural and cultural changes leading to designs that enhance organizational effectiveness. Change issues of managing growth, resistance, intervention phases, crisis management, intergroup conflict/power are combined with design issues of balancing innovation and predictability, decentralization and centralization. Prerequisite: Bus 100W and Bus 161A. 3 units BUS 162. International and Comparative Management Management functions and practices in an international context; comparison of management and business practices from various political and cultural perspectives; emphasis on what managers need to be aware of in order to perform in the international environment. Prerequisite: Bus 100W, Bus 187 or instructor consent. 3 units BUS 163. Management Issues in High Technology Companies Provides an overview of a wide variety of key managerial concerns, industry knowledge and management techniques that are especially relevant in high technology companies. Such organizations compete within an environment characterized by rapid technological change and an high degree of uncertainty. Prerequisite: Senior standing. 3 units BUS 164. Strategies in High Technology Companies Examines strategies for companies within high technology industries, focusing on how to anticipate, identify and exploit such technological change for competitive advantage. Technological change creates opportunities for new industries and products, but at the same time renders obsolete existing company capabilities. Prerequisite: Bus 161A. Repeatable for credit 3 units BUS 166. Business and Society Analysis of the American business system in terms of socio-economic and political constraints imposed upon business organizations by external, physical, legal, political, social and economic environments. Special reference to ethical issues in business, corporate social responsibility, profit maximization and countervailing powers in a pluralistic society. Prerequisite: Bus 100W. 3 units

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