Page 71 of Fly Fishing Tackle - Fly Fishing Supplies Catalog by The Hook & Hackle Company

page 70 problem with your order if you have a problem with your order it is important to us that our customers receive prompt accurate and courteous service at all times if you should wish to return an item for exchange credit or refund please fill out the back of your invoice and return it to us with the merchandise remember new merchandise must be returned in unused condition in the manufacturer s packaging with warranty cards etc within thirty days of receipt please carefully pack return items and insure them for your protection the cost of return shipping is the customer s responsibility send all returns to the hook hackle co inc 7 kaycee loop road plattsburgh ny 12901 should you find it necessary to call us about a problem we will need your customer number and order number which is located on your invoice gift certificates we do have gift certificates available gift certificates are sent with a copy of the most recent issue of our catalog goods damaged in shipping if you receive an article that was obviously damaged in shipping do not return it to us report damage to the carrier e.g ups or postal system be very sure to keep the carton and packing materials that the damaged goods arrived in until after the carrier has inspected the damaged goods carton and packing material as soon as we receive a damage report from the carrier we can ship a replacement catalog prices prices are subject to change without notice if a price goes up we will ship the item and bill you for the increase unless the increase is substantial we will let you know about a substantial price increase before we ship defective merchandise some manufacturers require merchandise be returned to them others to us please contact us on defective name brand items before doing anything with them let us know what merchandise is defective the nature of the defect and how much the item has been used and how long it has been in your possession we will let you know what should be done with the defective item please remember that processing a warranty claim is easier if you have proof of purchase for your own protection please retain your invoice our mailing list customers who make purchases from us on a regular basis will be kept on our mailing list to receive new catalogs returned checks please note any check returned to us for insufficient funds etc is subject to a $30.00 service charge hook hackle fly rod and fly rod blank warranty hook hackle fly rods come with a limited lifetime warranty the warranty is limited to defects in manufacture one can tell by looking at the damage as to the probable cause of the breakage a defect will manifest itself by giving a nearly clean break abuse can be seen when the rod shatters into long strands or chards abuse can come about in many ways but always involves some kind of excess pressure on the rod we will repair or replace any of our rods that are defective for the lifetime of the original owner please return the damaged rod with a payment of $10 to cover the cost of return postage rods damaged by abuse will be replaced for a fee of $25 per section plus $10 for return postage for a defective blank remove all components and then send the broken section with $10 to cover return postage for a blank broken by abuse remove the components and return the blank with a payment of $25 for each broken section plus $10 for return shipping shipping fees for overseas repair/replacement will be actual costs of shipping our goal like any leisure-time activity fly fishing should be fun yet affordable for 31 years our goal has been to provide the best quality and selection of fly fishing products at affordable prices combined with rapid service we welcome your suggestions to expand our product line and to improve our service 10 order discount phone fax or mail in your first 2006 order and take 10 off maximum of 10 discount per order cannot be combined with any other offer discount does not apply to redington g loomis whiting or st croix products serving fly fishers world-wide for thirty one years!

[close]