Family Experiences 2017 by Trafalgar

More catalogs by Trafalgar | Family Experiences 2017 | 44 pages | 2017-02-04

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Page 43 of Family Experiences 2017

cancellation and schedule changes are the responsibility of the airline trafalgar will not be responsible or liable for such delays or rescheduling airline special requests seat assignment and special meal requests can be requested at time of booking trafalgar does not assure the request will be granted frequent flyer miles can be accrued on most air carriers upgrades using mileage are not permitted many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by trafalgar it is the guest’s responsibility to request frequent flyer credit from the airline trafalgar shall not be responsible for matters concerning frequent flyer miles general information conditions guided holiday prices are based on costs charges tariffs rates prices taxes levies exchange rates and other considerations as of the production date of this brochure see back cover all are subject to change no surcharges regarding cost or currency fluctuations will be made to the land only price once the deposit is received no refund will be made on account of reduction of any of the above if the total guided holiday price increases by more than 10 guests will have the option to cancel the guided holiday within 7 days of notification of the surcharge without penalty all prices are in us dollars unless specified other fees and taxes taxes and fees are subject to change without notice and will be confirmed at time of booking any additional fees charged by the airlines such as luggage handling seat selections and/or any other services are the sole responsibility of the guests additional airrelated restrictions apply guided holiday participation on all guided holidays children under 5 years of age are not eligible to travel children under 18 years of age must be accompanied by an adult who will be responsible for their welfare and supervision alcoholic beverages will not be served to guests under the legal age for alcohol consumption in the country being visited minors under age 18 travelling to certain foreign countries must be accompanied by both parents or have a notorised letter of consent signed by the parents not travelling trafalgar is not responsible for any losses if you fail to have appropriate documentation if the other parent is deceased or the child has only one legal parent a notorised statement must be obtained as proof trafalgar seeks to provide a safe enjoyable and memorable travel experience for all guests trafalgar welcomes guests with special needs or disabilities please note the following guests must advise trafalgar at time of booking of any physical medical or other special needs that require accommodating trafalgar will make reasonable modifications to its policies practices and procedures when necessary unless doing so will fundamentally alter the nature of the services provided guests must ensure they are medically and physically able to travel trafalgar may impose safety requirements trafalgar may exclude an individual from participating in a guided holiday or an activity if the individual’s participation poses a threat to the health or safety of others this decision made solely by trafalgar to exclude an individual will be based on an individualised assessment based on reasonable judgment that relies on current medical evidence or on the best available objective evidence to determine the nature duration and severity of the risk the probability that potential injury will occur and whether reasonable modifications of policies practices or procedures will mitigate the risk no refunds will be given if the decision is made to exclude a guest trafalgar does not provide personal devices such as wheelchairs hearing aids or prescription eye glasses or services of a personal nature such as eating toileting or dressing a traveller who requires services of a personal nature eating toileting or dressing as examples should strongly consider bringing a companion to provide such assistance and must understand that other travellers travel directors and trafalgar staff will not be available for such purpose regrettably motorised scooters are not allowed on guided holidays trafalgar does not employ medical personnel any necessary medical attention must be sought at a local facility if available at the guest’s expense trafalgar is not responsible or liable for losses or costs incurred due to unavailability of medical services or medical services obtained while on holiday or for the quality of the care or services received medical care in other countries is not always comparable to care that you may receive in your local area you are encouraged to purchase medical insurance that will cover you while on holiday your regular health insurance benefits may not apply abroad in purchasing your holiday you attest that you are physically fit for it if you have concerns please request additional details about your journey from your travel agent or trafalgar some guided holidays include rough terrain extensive walking over cobblestone streets uneven pavement steps and/or locations which may not be easily accessible or accessible by wheelchair during the guided holiday trafalgar may make arrangements with carriers hotels and other independent suppliers to provide travel services these parties are independent entities which trafalgar does not control trafalgar cannot guarantee disability access or accommodations for guests travelling on international guided holidays many optional experiences are operated by independent third party suppliers not trafalgar these are not part of the holiday package provided by us your contract will be with the operator of the experience we are not responsible for providing of the experience or anything that happens during the experience some experiences involve outdoor activities and/or can be physically demanding you must make your own decisions about experiences and participate only in activities that suit your physical ability we suggest that you speak with your medical provider if you have questions about your abilities we recommend you check whether any insurance you have also includes your participation in adventure activities you may undertake trafalgar may in its sole discretion decline booking any guest or remove any guest who cannot comply or refuses to comply with trafalgar’s terms and conditions if this occurs you are responsible for the cost of travel back to your hometown and trafalgar shall not be liable for your losses and no refund shall be provided behaviour we are here to provide the best services possible but in doing so we will not tolerate abusive or aggressive behaviour from our guests we will refuse to deal with and may terminate the holiday of guests who assault our company representatives or who are abusive or aggressive when you make a booking you accept responsibility for the proper conduct of all members of your party during your stay we reserve the right at any time to terminate the travel arrangements and/or cease to deal with any party members whose behaviour in the reasonable opinion of us or our suppliers may cause danger upset disruption or distress to anyone else or damage to property full cancellation charges will apply and no refund will be made we shall have no obligation to pay compensation or meet any costs or expenses including but not limited to alternative accommodation and return transportation arrangements guest may incur as a result of the travel arrangements being terminated if you damage the accommodation in which you are staying or any property you must reimburse the accommodation provider or property owner concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later you must indemnify us for the full amount of any claim also including legal costs made against us criminal proceedings may be instigated trafalgar is not responsible for any costs incurred concerning a guest removed from a guided holiday or aircraft ship or train guests agree not to hold trafalgar or any of its related entities liable for any actions taken under these terms and conditions young traveller discount the young traveller must be under age 18 age 11 or under on south africa on the holiday departure date to be eligible for the discount and must be accompanied by an adult sharing a twin room the young traveller must be the specified age at the start of travel to be eligible for the discount only two young traveller discounts per room are permitted except on north and central america itineraries where the limit is three young traveller discounts per room this discount can be combined with our travel with family and friends discount the young traveller discount may not be applicable on certain itineraries or regions please see ‘your savings’ for details itinerary variations trafalgar strives to improve guided holiday itineraries services and features if improvements can be made or if circumstances beyond our control make changes necessary we reserve the right to vary itineraries and to substitute hotels at certain peak periods multiple departures may operate sometimes in reverse order hotels may vary from those stated on the itinerary pages on guided holidays which include cruises the ship may be changed for operational reasons departures in early and late season are potentially operated in cool weather conditions as a result itinerary variations may occur certain activities may not be precisely as described or may not be available due to seasonality or weather conditions we will try to notify you or your travel agent of changes if your enjoyment may be diminished by such limitations please check with us or your travel agent before making a reservation trafalgar’s ‘be my guest’ experiences are unique and take place in singular locations in the unlikely event that our local hosts are unable to welcome trafalgar guests trafalgar will attempt to find an alternate experience or a highlight meal will be provided in place of the ‘be my guest’ experience holidays changes during local or national holidays certain facilities such as museums sightseeing trips and shopping may be limited or unavailable in such instances itinerary changes are made by trafalgar seeking to reduce inconvenience to guests such changes are deemed not to be a major change to the itinerary and no compensation will be payable to guests holidays closing days and other circumstances may necessitate a change of the day of the week for scheduled regional meals sightseeing or other activities if you feel your enjoyment might be diminished by any of these circumstances please check with the respective national tourist office before selecting a specific departure date extended stays if you arranged with us to remain at a destination before or after your guided holiday your stay will be at your sole expense as is the transfer to either the hotel or airport please see the ‘extend your stay’ section for a list of pre and post-guided holiday accommodation space is limited and if available is for up to three nights before and/or after each guided holiday breakfast and luggage handling is not included unless otherwise noted trafalgar does not provide complimentary transfers for guests booking pre-and post-night accommodations however inexpensive airport transfers can be purchased from trafalgar if your extra night accommodation is not the hotel where your guided holiday begins or ends you will be responsible for your transfer arrangements at your own expense for your comfort trafalgar operates a daily seat rotation system and enforces a strict no smoking including e-cigarettes and no alcohol policy on board motorcoaches regular comfort stops are made on travelling days many hotels restaurants trains cruises and other venues are 100 smoke free guided holiday cancellation trafalgar reserves the right to cancel or re-schedule any guided holiday departure in any circumstances including in accordance with operating requirements or circumstances beyond its control if cancellation is made by trafalgar any time prior to departure date of the guided holiday except when you failed to pay the final balance on time trafalgar will either refund the amount received for the guided holiday booking or offer a comparable holiday if available trafalgar will refund any difference in price if the alternative is of a lower price however the guest will be responsible for additional costs if the alternative is priced higher trafalgar is not responsible for other travel arrangements affected due to our cancellations and is not liable for any cancellation penalties incurred on other travel arrangements including air tickets travel insurance trafalgar recommends that all guests purchase comprehensive travel insurance certain countries have a requirement for foreign visitors to have valid medical insurance on entry trafalgar cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason if you are booking your trafalgar guided holiday through a travel agency please ensure that your insurance covers insolvency of the travel agency you are booking through please note that your travel agent will ask for this confirmation and decision upon booking disclaimer of warranties the operator warrants only that the services shall be generally though in view of the vagaries of travel not necessarily precisely as described and subject to changes and the other terms and conditions herein all other warranties express and implied including warranties of fitness for a specific purpose and merchantability are expressly excluded there is no warranty that extends beyond the description of the face hereof responsibility complete agreement these booking conditions together with the other terms incorporated into this contract referred to below represent the entire agreement between the parties changes the operator shall be responsible to the guest for supplying the services and accommodations described in this brochure except where they cannot be supplied or the itinerary is changed due to delays or other causes of whatever kind or nature beyond the operator’s control in such circumstances the operator will seek to supply comparable services accommodations and itineraries and there shall be no refund in these circumstances disclaimer of liability neither trafalgar nor the operator nor its agents or affiliated entities “released parties” shall be responsible or liable for cancellations acts of other service providers diversions or substitution of equipment or any act variation postponement omission or default by air carriers land carriers hoteliers or hotels transportation companies or any other persons providing services or accommodations to guests including any results thereof such as changes in services accommodations or facilities nor shall they be liable for loss or damage to luggage or property or for injury illness or death or for any damages or claims whatsoever arising from loss negligence or delay from the act error omission default or negligence of any person not its direct employee or under its exclusive control including any act error omission default or negligence of any country government or governmental authority officer or employee the released parties shall not be liable for indirect special or consequential damages all luggage and personal effects are at all times and in all circumstances at the risk of the guided holiday participant trafalgar recommends that guest obtain luggage insurance after return at the end of the guided holiday if lost articles are found and returned to the owner a service fee will be charged the travel directors carriers hotels and other suppliers who provide services on guided holiday are independent contractors they are not agents employees or servants of the operator or its associated companies all certificates and other travel documents for services issued by the operator are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied some of which may limit or exclude liability you are responsible for ensuring that you keep all of your travel documents safe and that they are available for inspection carriage by sea is subject to the carrier’s conditions of carriage which are expressly incorporated into this contract copies of which are available upon request the released parties are not responsible for any criminal or other conduct by third parties whether criminal intentional grossly negligent negligent or otherwise additional risks additional risks and dangers may arise including but not limited to hazards of travelling in undeveloped areas hazards of travel by boat train automobile aircraft and other means of conveyance animal interactions forces of nature political unrest other unrest hazardous local customs and practices differing levels of sanitation differing standards of safety risks associated with water food plants insects and differing animal regulation accident or illness in areas lacking means of rapid evacuation or medical facilities and acts of national and local governments and unrest and acts of others against governments these risks are not an exhaustive list but are examples of many kinds of risks you are voluntarily participating in these activities with the knowledge that there are significant dangers involved and you hereby agree to accept any and all risks as lawful consideration for the agreement with trafalgar to participate in such trips and activities you agree you will not make a claim against trafalgar its related companies or its personnel or sue for bodily injury emotional trauma death property loss or damage or other loss cost or expense however caused as a result of or related to your contracting for travelling to or from or in any and every other way participating in the trip you release trafalgar its related companies and its personnel from any and all claims known or unknown arising from contracting for travelling to or from and in any and every way participating in a trip this release of liability and assumption of risk agreement is entered into on behalf of you and all members of your family and party also including minors accompanying you this agreement also binds your heirs legal representatives and assigns safety where the guest occupies a motorcoach seat fitted with a safety belt neither trafalgar nor the operator nor its agents or co-operating organisations or service providers will be liable for any injury illness or death or for any loss or damages or claims whatsoever arising from any accident or incident if the safety belt is not being worn at the time of such an accident or incident this exclusion and limitation of liability shall not be used to imply that the operator or its agents or affiliated entities are liable in other circumstances international treaties transportation companies airlines etc are not to be held responsible for any act omission or event during the time guests are not on board planes transportation or conveyances we rely on international convention which may apply to the services provided by us our suppliers or agents with respect to any claim of any nature brought by you against us as a result of the provision of those services international conventions which apply may include warsaw convention 1929 as amended by hague protocol and montreal protocol in relation to air travel or montreal convention the berne convention for rail travel athens convention 1974 for carriage by sea the geneva convention for carriage by road and the paris convention 1962 for hotels we are to be regarded as having all the benefits of these conventions on limiting our liability in relation to any claim for death injury loss damage and delay to guests and luggage enrollment in and payment for a guided holiday shall constitute agreement and acceptance by the guest of the terms and conditions in this brochure these cannot be varied except in writing by an officer of the company the travel corporation 2011 pte ltd limited role the travel corporation 2011 pte ltd is only responsible for the services of reservations and ticketing it does not accept any responsibility or liability for any of the acts omissions or defaults whether negligent or otherwise of any of the companies of the trafalgar group of companies all matters arising in relation to the services provided by the travel corporation 2011 pte ltd but not in respect of other things are subject to the law of singapore errors and omissions in the case of computer or human billing errors we reserve the right to re-invoice participants with correct billing every effort is made to ensure brochure accuracy at the time of going to press however trafalgar cannot be held responsible for printing or typographical errors or errors arising from unforeseen circumstances moreover photographs and descriptions of locations or attractions are merely representative of conditions that existed at time of brochure printing and conditions may not be the same at the time of your journey the airlines featured or nominated in this brochure do not by virtue of their endorsement of this brochure commit or represent themselves either as contracting with any purchaser of a holiday from trafalgar group or as having any other legal relationship with them all bookings made with any provider of any transport facilities meals other goods or of any services are subject to terms and conditions and exclusions and/or limitations of liability imposed by them in relation to matters not covered particularly and expressly by our agreement with trafalgar if you decide that you do not want to visit a country or part of a country you intended to visit because of any law condition or requirement of any government or governmental authority official servant or agent you are responsible for any costs expenses charges fees losses or damage incurred as a consequence and any cancellation or amendment fees none of the companies in the trafalgar group of companies or any of their servants or agents accept any responsibility or liability for your acts omissions defaults conduct state of health condition or circumstances complaint procedures consumer protection complaint procedure if you have a problem during your holiday please inform trafalgar’s travel director/local representative immediately who will try to make things right if the matter was not resolved locally please write to trafalgar’s guest relations department at the address below within sixty 60 days of the end of the trafalgar holiday as it is important that you provide us the information quickly please quote your booking reference number and all relevant information failure to follow this procedure may delay or deny us the opportunity to investigate and rectify the problem which may affect the way your complaint is dealt with and your rights under this contract data protection to process your guided holiday booking trafalgar will need to use personal information for you and guests in your booking personal information may include each guest’s name address phone number email address passport number and sensitive information such as health medical dietary mobility religious or other special requirements this personal information may be passed on to other suppliers of your travel arrangements in addition to public authorities such as customs and immigration security and credit checking organisations and otherwise as required by law we may need to provide personal information to contractors who provide services to or for us e.g sending mail providing marketing assistance etc this may involve sending personal information including sensitive information to other countries that may not afford the same level of protection of personal information in making your booking you consent to your personal data being passed to relevant third parties as set out above we may also use the personal information you provide us to review and improve the guided holidays and services that we offer and to contact you by post or email about other guided holidays and services offered by trafalgar that you may be interested in if you don’t want to receive this information or want a copy of the personal information we hold about you write to us at the travel corporation 2011 pte ltd customer relations 600 north bridge road parkview square #06-06 singapore 188778 trafalgar may charge a fee for supplying you with this information as permitted by law other conditions each guest is required to comply with the terms conditions requirements laws rules and/or regulations of any service provider or any country or governmental authority and shall be liable for any such non-compliance booking arrangements your booking arrangements can be made through your travel agent or with us directly when you make a booking you must be at least 18 years of age at the time of booking you are guaranteeing that you understand and have the authority to accept and do accept on behalf of yourself and all members of your party the terms of these booking conditions we will deal only with the lead booking name in all subsequent correspondence and dealings you are responsible for making all payments due ensuring the accuracy of all personal details and other information supplied in respect of yourself and your party notifying us of any changes or cancellations and for receiving correspondence and keeping your party informed additional optional experiences with trafalgar you will enjoy many famous highlights as included features on your guided holiday at no extra cost an exciting array of additional optional experiences and activities may be made available to further enhance your experience these experiences and activities are optional and are offered at special preferential prices they can be booked only after you start your guided holiday as many of them are carefully programmed to coincide with highlights available at the time of your visit a detailed list and cost of these will be included in your travel documentation as well as available on the trafalgar website you can book and pay for them through your travel director by cash or credit card optional experiences may vary due to seasonal conditions and require minimum guest participation prices are subject to change without notice please also see the relevant section of “guided holiday participation” regarding limitation exclusion of our liability for optional experiences operated by independent third party suppliers the travel corporation 2011 pte ltd 600 north bridge road parkview square #06-06 singapore 188778 tour operators trafalgar tours limited travel house rue du manoir st peter port guernsey gy1 2jh channel islands thompsons africa 20 the boulevard west end park westville kwazulu-natal south africa destination america inc 801 east katella avenue anaheim california 92805 the trafalgar group of companies has marketing/sales administrative offices/agents in australia canada china guernsey hong kong india israel united kingdom ireland malaysia new zealand philippines singapore south africa switzerland thailand and the usa for further information visit our website at www.trafalgar.com this brochure supersedes any other prior brochure on the market see back cover for brochure version and print date major credit cards accepted 43