Holidays 2017 by Travel Solutions of Belfast

More catalogs by Travel Solutions of Belfast | Holidays 2017 | 52 pages | 2017-02-04


Page 51 of Holidays 2017

if the matter cannot be resolved you must immediately complete a customer complaint form available from our tour manager/representative with details of your complaint if we do not have or you cannot contact our local representative or agent and any complaint or problem is not resolved to your satisfaction by the supplier you must contact us in the uk using the contact details we have provided you with during your holiday giving us full details and a contact number until we know about a complaint or problem we cannot begin to resolve it most problems can be dealt with quickly if you remain dissatisfied you must write to us within 28 days of your return from holiday quoting your booking reference any complaints concerned with the arrangements of your holiday will be dealt with carefully and fairly by our staff holiday insurance we consider adequate travel insurance to be essential details of the policy we offer are shown on our website if you decide not to purchase this insurance you must purchase alternative insurance prior to your departure please read your policy details carefully and take them with you on holiday it is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs we do not check alternative insurance policies special requests if you have any special request such as a low floor adjacent room etc you must advise us of these at the time of booking although we cannot guarantee that your requests will be met we will certainly pass on your requests to the supplier concerned confirmation that a special request has been noted or passed on to the supplier is not a confirmation that the request will be met we regret we cannot accept any conditional booking i.e any booking that is specified to be conditional on the fulfilment of a particular request passengers with health considerations/disabilities our holidays may not be suitable for people with certain disabilities or medical conditions if you have a disability coaches/other forms of transport can be difficult to get on and off and some of our hotels do not offer ground/lower floor accommodation or lifts/easy access we always endeavour to assist if we reasonably can where additional equipment needs to be transported in relation to a disability or medical problem however please bear in mind that the coaches we use are subject to overall weight restrictions and have limited space to accommodate the luggage of all passengers if we have already agreed to transport such additional equipment for an earlier booking we may be unable to do so for a later booking for the same coach this is particularly the case where any such equipment is relatively bulky or heavy we will not usually be able to carry more than one mobility scooter on a coach carriage of any equipment is subject to its individual size weight and other details full details of which must be provided at the time of booking airlines and rail operators have their own restrictions on the carriage of such equipment should you suffer from any disability or medical condition which may affect your holiday you must provide full verbal and written details at the time you book the holiday including any specific requirements you have we can then advise you of the suitability of your chosen arrangements additionally at the time you book the holiday you must provide verbal and written confirmation that all assistance required will be provided by your travelling companions you must also notify us of any changes or deterioration in the disability or medical condition or development of any disability or medical condition after booking in view of the nature of our holidays we regret we must reserve the right to decline any booking or cancel in the event of the development deterioration or change of any disability or medical condition occurring after confirmation whenever we reasonably feel unable to accommodate the needs or restrictions of any particular custome further reserve the right to cancel any holiday and impose cancellation charges if we are not fully advised of any relevant disability or medical condition at the time the booking is made and/or promptly notified of any development change or deterioration occurring after booking on occasions the decision to cancel can only be made at the time the person concerned joins the coach/holiday for the first time as it may only be apparent at this stage that their disability or medical condition cannot be accommodated we recommend that any customer affected by a disability or medical condition ensures they have notified this to their travel insurers and that their travel insurance will cover it your behaviour when you book with us you accept responsibility for any damage or loss caused by you full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier we expect all clients to have consideration for other people if in our reasonable opinion or in the reasonable opinion of any other person in authority you or any member of your party behaves in such a way as to cause or likely to cause damage upset or distress to any this party or damage to property we are entitled without prior notice to terminate the holiday of the persons concerned no refunds will be made and we will not pay any expenses or costs incurred as a result of this termination including alternative accommodation or alternative travel arrangements flights in accordance with eu directive ec no 2111/2005 article 9 we are required to bring to your attention the existence of a ‘community list’ which contains details of air carriers that are subject to an operating ban with the eu community the community list is available for inspection at http list_en.htm we are also required to advise you of the carriers or if the carriers is not known the likely carriers that will operate your flights at the time of booking where we are only able to inform you of the likely carriers at the time of booking we shall inform you of the identity of the actual carriers as soon as we become aware of this any change to the operating carriers after your booking has been confirmed will be notified to you as soon as possible we are not always in a position at the time of booking to confirm flight timings which will be used in connection with your flight the flight timings and types of aircraft if shown in this brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation the latest timings will be shown on your tickets which will be dispatched to you approximately 10 days before departure you must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times it is possible that flight times may be changed even after tickets have been dispatched we will contact you as soon as possible if this occurs any change in the identity of the carrier flight timings and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these booking conditions if the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we the carrier are unable to offer you a suitable alternative the provisions of ‘if we change or cancel your booking’ above will apply delay and denied boarding regulations in the event of any flight delay or cancellation at your uk or overseas point of departure the airline is responsible for providing such assistance as is legally required by the denied boarding regulations see below the ferry tunnel or rail operator is similarly responsible in relation to any delayed or cancelled sea crossing or international rail departure except where otherwise stated we regret we cannot provide any assistance in such circumstances other than information and advice to the extent we are in a position to do so we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure any airline concerned may however provide refreshments etc we cannot accept liability for any delay which is due to any of the reasons set out in clause “our responsibility for your holiday 2” of these booking conditions which includes the behaviour of any passengers on the flight who for example fails to check in or board on time in addition we will not be liable for any delay unless it has a significant effect on your holiday arrangements if your flight is cancelled or delayed your flight ticket is downgraded or boarding is denied by your airline depending on the circumstances the airline may be required to pay you compensation refund the cost of your flight and/or provide you with accommodation and/or refreshments under ec regulation no 261/2004 the denied boarding regulations 2004 where applicable you must pursue the airline for the compensation or other payment due to you all sums you receive or are entitled to receive from the airline concerned by virtue of these regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation delay downgrading or denied boarding this includes any disappointment distress inconvenience or effect on any other arrangements the fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight we have no liability to make any payment to you in relation to the denied boarding regulations or in respect of any flight cancellation or delay downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment as dealt with above is covered by the airline’s obligations under the denied boarding regulations if for any reason we make any payment to you or a third party which the airline is responsible for in accordance with the denied boarding regulations you must when requested assign to us the rights you have or had to claim the payment in question from the airline if your airline does not comply with these rules you may complain to the civil aviation authority on 020 7453 6888 or by e-mail to or see – referring your complaint to the caa financial protection we hold an air travel organiser’s licence issued by the civil aviation authority atol number 9078 when you buy an atol protected flight or flight inclusive holiday from us you will receive an atol certificate this lists what is financially protected where you can get information on what this means for you and who to contact if things go wrong we or the suppliers identified on your atol certificate will provide you with the services listed on the atol certificate or a suitable alternative in some cases where neither we nor the supplier are able to do so for reasons of insolvency an alternative atol holder may provide you with the services you have bought or a suitable alternative at no extra cost to you you agree to accept that in those circumstances the alternative atol holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative atol holder however you also agree that in some cases it will not be possible to appoint an alternative atol holder in which case you will be entitled to make a claim under the atol scheme or your credit card issuer where applicable if we or the suppliers identified on your atol certificate are unable to provide the services listed or a suitable alternative through an alternative atol holder or otherwise for reasons of insolvency the trustees of the air travel trust may make a payment to or confer a benefit on you under the atol scheme you agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the non-provision of the services including any claim against us the travel agent or your credit card issuer where applicable you also agree that any such claims may be re-assigned to another body if that other body has paid sums you have claimed under the atol scheme please note not all holiday or travel services offered and sold by us will be protected by the atol scheme the air inclusive holidays and flights we arrange are atol protected providing they are made available in the uk for further information visit the atol website at for non air inclusive holidays or travel travel solutions ireland limited operates a client trust account in accordance with the package holiday act 1992 this account is administered by an independent trustee and in the unlikely event of insolvency monies will be secure to ensure that you can continue with your travel arrangements or receive a full and prompt refund conditions of suppliers many of the services which make up your holiday are provided by independent suppliers those suppliers provide these services in accordance with their own terms and conditions some of these terms and conditions may limit or exclude the supplier’s liability to you usually in accordance with applicable international conventions see clause ‘our responsibility for your holiday 6’ copies of the relevant parts of these terms and conditions and of the international conventions are available on request from ourselves or the supplier concerned excursions activities and general area information we may provide you with information before departure and/or when you are on holiday about activities and excursions which are available in the area you are visiting we have no involvement in any such activities or excursions which are neither run supervised controlled nor endorsed in any way by us they are provided by local operators or other third parties who are entirely independent of us they do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way such as through one of our representatives when you are on holiday we cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in clause ‘our responsibility for your holiday 1’ of our booking conditions will not apply to them we do not however exclude liability for the negligence of ourselves or our employees resulting in your death or personal injury we cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area you are visiting generally or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control if you feel that any of the activities or excursions referred to in our brochure on our website and in our other advertising material which are not part of our contract are vital to the enjoyment of your holiday write to us immediately and we will tell you the latest known situation if we become aware of any material alterations to area information and/or such outside activities or excursions which can reasonably be expected to affect your decision to book a holiday with us we will pass on this information at the time of booking passports visas and health requirements the passport and visa requirements applicable at the time of printing to irish and british citizens for the holidays we offer are shown at british passport and irish passport requirements may change and you must check the up to date position in good time before departure a passport presently takes approximately 2 to 6 weeks to obtain if you or any member of your party is 16 or over and haven’t yet got a passport you should apply for one at least 6 weeks before your holiday the uk irish passport service has to confirm your identity before issuing your first passport and may ask you to attend an interview in order to do this if you or any member of your party is not an british or irish citizen and holds a non british or irish passport you must check passport and visa requirements with the embassy or consulate of the countryies to or through which you are intending to travel details of any compulsory health requirements applicable to british and irish citizens for your holiday are shown at www.nathnac.or it is your responsibility to ensure you are aware of all recommended vaccinations and health precautions in good time before departure details are available from your gp surgery and from the national travel health network and centre information on health abroad is also available on travelhealth for holidays in the eu/eea you should obtain an ehic european health insurance card prior to departure from an ehic is not a substitute for travel insurance vaccination and other health requirements/recommendations are subject to change at any time for any destination please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information it is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure all costs incurred in obtaining such documentation must be paid by you we regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation if failure to have any necessary travel or other documents results in fines surcharges or other financial penalty costs or expenses being imposed on or incurred by us you will be responsible for reimbursing us accordingly foreign office advice the information contained in our brochure on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication however errors may occasionally occur and information may subsequently change you must therefore ensure you check all details of your chosen holiday including the price with us or your travel agent at the time of booking safety standards please note it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the uk as a general rule these requirements and standards will not be the same as the uk and may sometimes be lower price guarantee once we have issued a confirmation we guarantee that absolutely no surcharge will be added to the price of your holiday irrespective of any subsequent fluctuation in currency exchange rates or increases in airfares etc in return for this guarantee and its risks to us we shall not be able to make any refunds in the event of favourable exchange rate variations or other decreases in costs etc your details travel solutions will use your information for administration analysis and to help maintain the quality of our service we may also share this information with other group companies or carefully selected third parties we or they may send you details of other goods and services which may be of interest to you the information may be provided by letter telephone or other reasonable means of communication if you do not want your details to be shared with carefully selected third parties please contact us immediately quoting your booking reference discount codes please note discount codes cannot be used in conjunction with any other offers or discounts brochure/website/advertising material accuracy the information contained in our brochure on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication however errors may occasionally occur and information may subsequently change you must therefore ensure you check all details of your chosen holiday including the price with us or your travel agent at the time of booking p&o ferry bookings customers who book through our p&o ferries booking system are subject to the p&o terms and conditions which can be viewed online through our website snow conditions we cannot guarantee snow or weather conditions but travel solutions resorts are chosen with good snow records in mind and we believe this minimises the risk of inadequate snow it must be appreciated that weather and snow conditions can charge rapidly but if there is inadequate snow for skiing travel solutions will arrange where possible transport to an alternative ski area at no cost to the client if this is not possible a pro rata refund of the unused ski pack less insurance premium for each day there is inadequate snow for skiing will be paid by the insurance company under the terms of piste closure.