Page 4 of Catalog 2008-2009 by Viking Woodcrafts

policies procedures hours offices 8:00-5:00 m-f retailstore 10:00-5:00 m-f phone fax web email contact us 800-328-0116 507-835-8043 507-835-3895 www.vikingwoodcrafts.com viking@vikingwoodcrafts.com general ordering information when placing your order please give us a complete address also please give us a complete item number description and quantity if you are enclosing a check with your order please add an estimated 20 for shipping and handling any excess will be credited or refunded at the time your order is invoiced minimum shipping charge on any order is $4.00 payment may be made by check certified check visa or mastercard if you have requested your order to be shipped cod $8.50 will be added to cover the cod fee charges for any additional shipping incurred for incorrect address or returned shipment if no one is present to accept the shipment will be added to your invoice we request that you call us to report damage so that we may follow up with the necessary actions save the boxes and shipping materials the only means viking woodcrafts has for reimbursement for faulty handling is your report and by you saving the boxes and packing materials these procedures apply to any carrier we may use for shipping please help us in our claim process by following these steps so that we may honor your claim claims for any damage or shortage a claim must be made within 5 calendar days of receiving your order no exceptions special orders refunds if you have prepaid your order a refund check will be issued with your invoice for any items not shipped or we can hold credit on your account to be applied to your next order which ever you prefer we will be happy to accommodate you with special orders special orders may not be cancelled or returned back orders returns unauthorized returns will not be accepted requests for returns must be made within 10 calendar days of receiving your order listing the invoice number and details credit will be given at the billing price upon receipt of returned product providing product is in it s original packaging and saleable condition a 20 restocking fee along with both outgoing and return shipping charges for any merchandise ordered in error refused or returned after 10 calendar days will be applied to your account videos books and pattern packets are not returnable back ordered items will be indicated clearly on your invoice if back orders are not desired please indicate this when placing your order any back order over 30 days old is subject to cancellation hazardous or restricted material returned checks aerosol cans will not be shipped into foreign countries a $20.00 fee will be applied to your account for any returned check liability damages shortages all care and attention possible is given in the packing of your order but once the shipment is in the hands of the carrier our responsibility ceases please inspect your boxes immediately upon delivery and have the driver note any exterior damage before signing for your shipment viking woodcrafts inc cannot be held responsible for injuries or illness sustained by the use of any product we distribute nor can viking woodcrafts be held responsible for the value of work alleged to be spoiled by the use of a product which proves unsatisfactory it is the user s responsibility to make sure that the products are suitable for their particular requirements our liability being limited to replacement of merchandise proven defective with respect to workmanship international customer notice alldutiesandtaxesaretheresponsibilityoftherecipient pricesaresubjecttochangewithoutnotice merchandisewillbebilledatpricesprevailingattimeofshipment note:possessionofthiscatalogisnotanauthorizationtopurchaseatwholesaleprices.

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