Catalog: Car Rental Procedures Guide | |
| car rental procedures guide cemea regional offices ... | |
| always want to be the preferred payment card for you and your customers we want to ... easy as possible for you to accept visa cards and we want you to take full advantage ... services we have designed for the car rental industry this is your step-by-step ... on how to identify and accept visa cards it also talks you through each of the ... special services that are available to car rental outlets please take time to read ... about this guide accepting all visa cards how to identify a visa card how to ... identify a visa electron card what to do when your customers collect ... how to add any late charges to a visa card 1 2 4 5 7 8 10 ... | |
| accepting all visa cards 2 if you have signed a merchant ... agreement to accept visa cards you should accept all visa cards ... customers a range of different visa cards this includes premium cards such as ... gold cards and platinum cards commercial cards clasic cards and visa ... electron cards as well as cards issued in conjunction with other major ... corporations these cards may look different but they all ˇ have ... the same basic card elements and security features and ˇ ... | |
| how to identify a visa card 4 how to identify a visa electron card ... there are many different kinds of visa cards all share the same essential card ... and security features visa electron cards have slightly different features can ... and the dove appears to fly when the card is tilted back and forth the visa ... infinite card issued by some banks to their very best ... if it does not or if it is missing the card may be counterfeit 5 embossed account ... all numbers the same size and shape 6 cardholder name letters must be even and ... this should be compared with the cardholder s signature 7 dates whenever you are ... valid if you are ever presented with a card where the dates are not valid because ... 11 manufacturer s code every visa card manufacturer has its own unique code ... | |
| 7 it is difficult to imagine how the car rental business could function without ... payment cards no other payment method offers you or ... you can be protected against fraudulent card use you can be sure that the cardholder ... to obtain authorisation before the cardholder departs with the vehicle the ... then stay valid for the length of the rental period however for a rental period of ... not allow authorisation at the time of rental for any potential damage or loss of the ... rental vehicle nor does visa allow you to ... place a charge/deposit against the cardholder for potential damage or loss of the ... of an authorisation before the cardholder departs with the vehicle however ... queries and complaints estimate the cardholders total charges based on ˇ the expected ... car rental period ˇ the rental rate per day including tax and ˇ ... | |
| estimated authorisations if the cardholder extends the rental period it may be ... additional charges identified when the cardholder is present if the cardholder is present ... to the final voucher signed by the cardholder should damage to a vehicle be ... discovered at the time the cardholder returns the vehicle you should follow ... these steps 1 if the cardholder has accepted your rental agency cdw/ldw ... and has agreed at the time of rental to pay a deductible if damage occurs ... calculate the final rental agreement amount including the ... deductible and follow your normal rental close-out procedures in the case of any ... you must provide ˇ a copy of the rental agreement and ˇ an itemised repair bill ... services in your country 2 if the cardholder is not covered and the following ... | |
| how to add any late charges to a visa card 10 11 revising estimated authorisations ... are not discovered until after the cardholder has returned the rental vehicle and ... location you must always notify the cardholder in writing at the address provided on ... the rental agreement of the amount time location ... is significant risk of disputes if the cardholder is not notified of the charges parking ... and traffic fines you may charge the cardholder for any parking fines and other traffic ... that they were incurred while the cardholder was responsible for the vehicle and the ... following conditions are met ˇ the cardholder consented in writing to pay such ... charges with their visa card this consent can be a part of your ... rental agreement you should make cardholders aware that they are agreeing to pay ... | |
| how to add any late charges to a visa card 12 damage you may charge a cardholder ... the following conditions are met ˇ the cardholder consented in writing to pay such ... charges with their visa card this consent can be a part of your ... rental agreement you should make the cardholder aware that they are agreeing to pay ... you must provide ˇ a copy of the rental agreement ˇ a copy of the accident ... charges such as fuel additional rental fees and insurance are identified after ... the cardholder has left then these should be submitted ... the acceptance and processing of visa cards may change from time to time you should ... | |
