Page 4 of Car Rental Procedures Guide by Visa Asia

how to identify a visa card 4 how to identify a visa electron card 5 there are many different kinds of visa cards all share the same essential card elements and security features visa electron cards have slightly different features can not be used with manual systems and always require authorisation see the following page for more details 12 1 2 3 1 visa flag symbol ­ always on the front right-hand side but can be either above or below the hologram 2 microprinting ­ should be present around the visa flag symbol 3 dove hologram ­ always on the front right-hand side and the dove appears to fly when the card is tilted back and forth the visa infinite card issued by some banks to their very best customers has a different hologram design 4 four-digit number ­ printed below the embossed account number this should always begin with a `4 and should match the first four digits of the embossed account number if it does not or if it is missing the card may be counterfeit 5 embossed account number ­ must be even clear and straight with all numbers the same size and shape 6 cardholder name ­ letters must be even and straight whenever you are processing a transaction this should be compared with the cardholder s signature 7 dates ­ whenever you are processing a transaction you should check that the dates are valid if you are ever presented with a card where the dates are not valid because it is before the valid from date or after the good through or expires end date you must always obtain authorisation 8 embossed letter v ­ must always be present 9 signature panel ­ look for the signature on the signature panel you should see the repeated word visa printed diagonally in blue and gold if the panel has been scratched or erased the word void will appear 10 cvv2 ­ there should be a unique three-digit code printed after the full or truncated account number 11 manufacturer s code ­ every visa card manufacturer has its own unique code which should appear somewhere on the back of the card 12 chip ­ many visa cards now have a chip if you still have a magnetic stripe terminal these can be accepted in the normal way if you have one of the newer chip-capable terminals the card should be inserted into the chip reader for the duration of the transaction for more information see pages 14 15 of the acceptance procedures at the point-of-sale brochure 16 15 14 13 13 visa electron symbol ­ always on the front right-hand side at either the top or bottom of the card these cards may have a dove hologram occasionally they may also have the visa flag symbol as well as the visa electron symbol 14 dove hologram ­ may appear on the front right-hand side and the dove appears to fly when the card is tilted back and forth 7899 15 last four digits ­ a full account number will not always be printed on the card check that the last four digits on the card correspond to the last four digits shown on your terminal 16 electronic use only ­ printed on the front of the card to remind you that visa electron cards cannot be used with manual systems this may appear in other languages 17 signature panel ­ may appear on the front or back of the card you should see the repeated word electron printed diagonally in blue red and yellow 4 5 6 7 8 9 10 11 17

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