Page 5 of Car Rental Procedures Guide by Visa Asia

what to do when your customers collect their vehicle 7 it is difficult to imagine how the car rental business could function without payment cards no other payment method offers you ­ or your customers ­ more flexibility and security by obtaining an authorisation for your visa transactions you can be protected against fraudulent card use you can be sure that the cardholder s account is valid and certain that they are within their available spending limit when to obtain authorisation it is important to obtain authorisation before the cardholder departs with the vehicle the authorisation will then stay valid for the length of the rental period however for a rental period of longer than two weeks we recommend that you close out the customer s account and bill the customer every two weeks visa does not allow authorisation at the time of rental for any potential damage or loss of the rental vehicle nor does visa allow you to place a charge/deposit against the cardholder for potential damage or loss of the vehicle estimated authorisations the estimated authorisation procedure allows you to estimate the final transaction amount and receive the protection of an authorisation before the cardholder departs with the vehicle however whenever you are using the service it is important that you correctly follow these simple steps failure to do so may result in unnecessary customer queries and complaints estimate the cardholders total charges based on · the expected car rental period · the rental rate per day including tax and · possible mileage rates if this estimated amount is above your floor limit you should obtain authorisation for the estimated amount do not over estimate the amount or include charges that cover potential damage or loss of the rental vehicle if this estimated amount is below your floor limit ensure that you check the appropriate visa card recovery bulletin or obtain an authorisation for one currency unit when the cardholder collects the vehicle.

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