Summer 2017 Brochure by Welsh Coaches

More catalogs by Welsh Coaches | Summer 2017 Brochure | 60 pages | 2017-01-30


Page 58 of Summer 2017 Brochure

welsh’s coaches ltd of field lane upton pontefract wf9 1bh our trading charter with you 1 does this trading charter apply to my booking yes if you are booking a “package” to which the package travel package holidays and package tours regulations 1992 apply and which does not comprise a flight but not otherwise in brief those regulations apply to a booking of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:• transport • accommodation • other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package the booking you will be told at what point in time you will become committed to a booking but we are not committed to the booking until such time as we provide you with our confirmation of booking our commitment is always conditional upon any balance being paid before the dates listed below if you book within our balance due period you will need to pay the total package cost at the time of your booking if you do not pay the outstanding balance for your package on or before the date when it is due we may cancel your booking and you will be required to pay the cancellation charges detailed below the date of cancellation will normally be the date on which we receive your written confirmation that you intend to cancel or 15 days after the balance due date whichever comes first 12 scale of cancellation charges period before departure within which written cancellation of package price is received more than 42 days 42 29 days 28 15 days 14 8 days 7 days and up to departure day or later including voluntary termination during the package 13 what happens if you change my package the arrangements for your package will usually have been made many months in advance sometimes changes are unavoidable and we deposit £25 per person for uk holidays reserve the right to make them at any time most of these changes are deposit £50 per person for european holidays likely to be minor and we will do our best to keep you informed deposit £100 per person for holidays including a theatre ticket if after booking and before departure we make a significant change your balance is due at least 6 weeks prior to departure to your package you will have the option of withdrawing from the package without penalty or alternatively you may transfer to another where optional items are purchased as part of the package these are package without paying an administration fee in either case we will payable on the balance due date except where items such as theatre pay you compensation according to the scale set out below tickets have been specifically purchased for you in this case the cost a significant change includes a change in departure time or return will be payable at a separate date notified to you and will not normally time of more than 12 hours a change of departure point location of be refundable unless we obtain a refund from the supplier we use resort or type of hotel excluding single overnight hotels on touring packages where the quality of the hotel is comparable a change of 8 can you change the price of my package after you have mode when crossing the channel or the specification of the coach issued the booking confirmation if you withdraw from the package because we have made a significant yes we can but only in very limited circumstances and not within change or if we have to cancel your package for any reason other than 30 days of your departure the price of your package can be varied non-payment by you we will offer you the choice of due to changes in:• a comparable replacement package if available • exchange rates applied to the particular holiday booked or • transportation costs such as fuel and/or fuel tax ferry operator • a replacement package of lower quality together with a refund of fares and tolls embarkation or disembarkation fees at terminals the price difference or • dues and taxes including changes in vat or any other government or • a full refund of the money you have paid imposed charges when we have notified you of the changes and options available you in the case of any variation described above an amount equivalent to must tell us your decision as soon as possible and within any timescale 2 of the price of your package which excludes insurance premiums and any amendment charges will be absorbed an administration fee of we may set bearing in mind the need to safeguard the booking arrangements of other customers £1 per person will be paid by you if this means that you would have to pay an increase of more than 10 of the price of your package before increase you may cancel it and receive a full refund of all monies paid 14 scale of compensation except for any amendment charges we will consider an appropriate we will pay you compensation for significant changes on the following refund of insurance premiums paid if you can show that you are unable scale to transfer or reuse your policy should you decide to cancel for this reason you must exercise your right to do so within 14 days from the period before departure in which significant issue date printed on your revised invoice alternatively you can accept change is notified to you or your agent 3 how and when do i make this contract with you amount per person an offer of an alternative comparable package of equivalent or superior more than 42 days we welcome you making contact with us in a number of ways nil quality if available or an alternative package of lower quality if available 25 to 42 days you can write to us phone us or email whichever way you contact us £10 the contract is made when your booking is entered on to our reservation you may then transfer payment made in respect of the original package 15 to 24 days £15 to the alternative package if the cost of the alternative package is less system and we receive your deposit we will then issue a confirmation 8 to 14 days £20 of booking we will send you or your booking agent the confirmation of than the original package the difference in price will be refunded 0 to 7 days £25 we will also pay compensation as set out below please note that travel your booking within 3 days of receiving your deposit please check this arrangements are not always purchased in local currency and some confirmation very carefully to ensure all the information is correct and the compensation for breaks of less than 4 days duration will be 50 of apparent changes have no impact on the price of your package due to tell us or your agent immediately of any errors the above amounts payment of compensation according to the scale set contractual and other protection in place out above will not affect your statutory right to claim further compensation if in all the circumstances you remain dissatisfied 4 how is my money for the package i book protected we calculate the price of your package using the exchange rates quoted if prior to departure we make a significant change to your package your money is protected by the consumer guarantee described below by uk forex on 11 november 2016 using the following currencies arrangements or cancel your package we will pay you compensation on and provided to you by the bch group the above scale unless:this is possible because we subscribe to the code of conduct of the country exchange rate euro 1.16 • the package is cancelled because the number of persons who bch group which requires us to take out a bond from a financial entity agreed to take it is less than the minimum number required and in favour of the bch group for it to use to provide protection for your 9 can i change my package arrangements you were informed of the cancellation in writing or where the package money in the unlikely event that for financial reasons we can’t after we have issued our booking confirmation we will do our best to performance of our contractual obligations is prevented or affected carry out our booking obligations to you accommodate any changes you may want to make but we cannot for example but not limited to delay cancellations change of guarantee to do so any changes must be notified to us in writing and itinerary change of accommodation change of transport by ‘force signed by the person who signed the booking form if we are able to 5 bch group consumer guarantee majeure’ the bonded coach holiday group guarantees to you that in the event of make the changes an amendment fee of £5 will be payable plus the cost force majeure means an event which we or the suppliers of the that we incur in making the amendment the costs of making a change our failure through insolvency to provide your package as booked bch services in question could not even with all due care foresee or increases the closer to the departure date you want to make it some group will arrangements like particular types of tickets cannot be changed without avoid and is therefore an event beyond our or the supplier’s reasonable 5.1 wherever possible arrange for your package to be completed control these events include but are not limited to strikes riots paying a cancellation charge of up to 100 of the cost of the ticket 5.2 where failure occurs after your package has begun arrange for political/civil unrest government acts hostilities war threat of war you and those in your party covered by the booking to be returned terrorist activity or threat of terrorist activity industrial disputes natural by an appropriate means of transport to their uk area of departure 10 can i transfer my booking to someone else or nuclear disaster fire flood tornadoes hurricanes transportation 5.3 if the package cannot be completed as booked to reimburse your you can transfer your booking to someone else provided you give us problems airport closures and severe weather conditions we suggest reasonable notice this person must be able to satisfy all the conditions booking-payments received by us provided that bch group will for the package and a change cannot normally be made later than seven that you take out adequate travel insurance to cover such eventualities first take in to account and withhold an appropriate amount if in the unlikely event that the performance of our contractual days prior to departure we will make an administration charge of £5 per any part of the service has already been provided including any booking for every transfer we make plus any reasonable additional costs obligations are prevented or affected due to force majeure after substituted service or you are entitled to a refund from your departure we regret we will be unable to make any refunds unless caused by the transfer you will remain responsible for ensuring that the credit card provider we obtain any from our suppliers package is paid for by the balance due date this is in addition to and in the event that you are to be reimbursed under the bch group advice from the foreign office to avoid or leave a particular country does not affect the separate liability of the transferee to us consumer guarantee you will be asked to assign absolutely to bch may constitute force majeure we will follow the advice given by the group any right claim or cause of action which you may have arising out foreign office of or connected with the subject matter and will be asked to assist bch 11 how can i cancel my package payment of compensation according to the scale set out above will group in any claim brought by them connected with the subject matter you or any member of your party may cancel at any time provided that not affect your statutory right to claim further compensation if in all the the cancellation is made by the person in whose name we issued the circumstances you remain dissatisfied 6 payments by credit card confirmation of booking and is communicated to us in writing via the if after departure we need to make a change to a significant if you made payment for the booking of any services using a credit card office at which you made your original booking you will have to pay proportion of your package we will do our best to make suitable it is likely in many circumstances that you have recourse against the cancellation charges set out in the scale below to cover our estimated alternative arrangements at no extra cost to you if it proves impossible credit card company in the event of services not being supplied in whole loss resulting from the cancellation if you are insured against or in part due to the supplier’s financial failure in those circumstances cancellation you may be able to recover the charges from your insurers to make suitable alternative arrangements or if you have reasonable grounds for refusing the alternative offered we will arrange transport you will be advised to check that you have exhausted your remedies your cancellation will take effect from the date when either the travel back to your point of departure or to an alternative location that we against the credit card company agent or we receive your written confirmation of your cancellation agree to unless the change is as a result of unusual and unforeseeable you must also return any tickets or vouchers that you have received circumstances beyond our control force majeure as described above 7 when do i need to pay for my package and how much a reduction in room occupancy may increase the charges for the you will also be entitled to compensation we reserve the right to alter the prices of any of the packages that we remaining passengers by the application of supplements for low advertise at the time of booking you will be told the current price of the occupancy of rooms package you can book by paying a deposit for each person named on trading charter 2 why should i read this because it is very important our trading charter forms a key part of our agreement with you because it not only comprises the booking terms and conditions for the booking of your package but also the consumer guarantee described below from the bonded coach holidays group “bch group” part of the confederation of passenger transport uk providing protection for the money you pay to us for the booking should we go out of business both the booking terms and conditions and the consumer guarantee together with the confirmation of booking we give you at the time we commit to your booking for you together make up the legally binding contract between you as the lead name making the booking anyone else in your party and us when you make this booking as the lead name you undertake that you are 18 and have the authority to accept and do accept on behalf of your party the terms of this trading charter this contract is made subject to the terms of this trading charter which are governed by english law and the non-exclusive jurisdiction of the english courts however if you are resident in scotland or northern ireland you are able to choose the law and courts in your country but if you wish to do so we would ask you to request this before placing your booking see note 5 this trading charter and the consumer guarantee will not apply to any booking involving any type of flight instead if you are booking a holiday which includes a flight you will be supplied with the full booking conditions of the atol holder arranging your holiday with whom you have a contract your booking agent will have a copy or alternatively you can request one prior to booking your holiday from see note 6 if you did not see this trading charter before you made your booking and you are not happy to proceed with the booking now that you have seen it please return all documentation to us or the booking agent through whom you booked within 7 days of receiving this trading charter your booking will be cancelled and your monies will be returned in full provided you have not commenced your travel 58 amount of cancellation charge as a of total package cost deposit only 30 or deposit if greater 50 70 total package cost reservations 01977 643 873 or 01302 760 761