J Course Info 2016 - 2018 by West Los Angeles College

More catalogs by West Los Angeles College | J Course Info 2016 - 2018 | 1 pages | 2018-04-13

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West Los Angeles College

9000 Overland Avenue ∙ Culver City, CA 90230 ∙ 310-287-4200

Catalog J Course Info 2016 - 2018

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J Course Info 2016 - 2018 is listed under these categories

Education

Featured catalog pages of J Course Info 2016 - 2018

  course description keep the legal considerations of hotel and restaurant operations from becoming expensive problems 325 guest relations management 3 csu without guests the hospitality industry would not exist and the treatment of those guests is a very important aspect of the business there are excellent career opportunities for people skilled in the proper treatment and management of guests and the guest experience in this course students will learn the service principles of dealing with guests including meeting guest expectations training the staff motivation and empowerment involving the guest communicating delivering the service fixing service problems the aspect of waiting for service and the steps to service excellence 330 managing technology and e-commerce 3 csu the internet is an emerging force in the hospitality industry and this course will give the student the knowledge necessary to compete effectively in the marketplace in this course emphasis is placed on providing